Senior Service Engineer IS - ENDPOINT ENG, Hybrid

Providence; Plainview (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Providence is seeking a Print Administrator to oversee enterprise print services, including server infrastructure, VPSX, and Azure Print Services. The role emphasizes security, reliability, and automation, with focus on Azure DevOps workflows and cross-functional collaboration.

The position requires a Bachelor's degree in a technical field and 5+ years' experience with VPSX or Azure-hosted print servers, plus strong troubleshooting and documentation skills.

Qualifications

• Bachelor's degree or equivalent in a technical field with relevant experience.
• 5+ years' experience with VPSX or Azure-hosted print servers.
• Automation and deployment experience preferred.

Responsibilities

• Manage and maintain enterprise print servers and services.
• Coordinate migrations and printer fleet transitions.
• Lead and participate in weekly operational meetings.
• Collaborate with Endpoint Services, VDI Ops, and vendors.
• Troubleshoot and resolve escalated print issues.
• Document infrastructure standards and procedures.
• Provide cross-training sessions and knowledge sharing.
• Administer Azure Print Services and related configurations.
• Use Azure DevOps for task tracking and deployments.
• Support cloud-based print solutions with on-prem infrastructure.

Skills

Print management

VPSX

Epic

Windows print server

Azure Portal

Azure DevOps

Troubleshooting

Cross-team communication

Education

Bachelor's degree in CS/CE/Math/Engineering

Job description

Description

The Print Administrator is responsible for the administration, support, and optimization of enterprise print services, including print server infrastructure, print management platforms (e.g., VPSX), and endpoint print configurations. This role ensures reliable, secure, and efficient print operations across the organization. This role also includes a depth knowledge of Epic Print Servers and the infrastructure supporting it.

The Print Administrator is responsible for the administration, support, and optimization of enterprise print services, including print server infrastructure, print management platforms (e.g., VPSX), and endpoint print configurations. This role ensures reliable, secure, and efficient print operations across the organization and requires deep expertise in Epic Print Servers and the supporting infrastructure.

Key Responsibilities

• Manage and maintain enterprise print servers and services, including Windows Print Servers and VPSX.
• Coordinate and execute print server migrations and printer fleet transitions (e.g., label printer migrations).
• Lead and participate in weekly operational meetings such as VPSX Weekly Sessions, Print Team Check-ins, and Xerox/Providence Leadership meetings.
• Collaborate with cross-functional teams (e.g., Endpoint Services, VDI Ops, vendor partners) to support deployments like IGEL OS client installs for Windows 11 VDI.
• Troubleshoot and resolve escalated print-related issues, ensuring minimal disruption to end users.
• Document and maintain print infrastructure standards, configurations, and procedures.
• Provide cross-training and knowledge sharing through sessions like IGEL / VPSX Cross Training Sessions.
• Administer and monitor Azure Print Services and related configurations through the Azure Portal.
• Utilize Azure DevOps for task tracking, automation, and deployment of print-related services and scripts.
• Support integration of cloud-based print solutions with on-premise infrastructure.

Essential Skills

• Proven experience in enterprise print management and administration.
• Familiarity with VPSX, Epic, and Windows Print Server environments.
• Experience with Azure Portal and Azure Print Services.
• Working knowledge of Azure DevOps for managing tasks and deployments.
• Strong troubleshooting skills and experience with issue escalation workflows.
• Excellent communication and collaboration skills across technical and non-technical teams.

This position works Hybrid and is open to candidates who reside within 65 miles of:

• Anchorage, AK
• Seattle, WA
• Redmond, WA
• Renton, WA
• Portland, OR
• Irvine, CA
• Lubbock, TX
• Levelland, TX
• Plainview, TX

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering. Or an equivalent combination of education and experience
• 5 years related experience with VPSX print management system or Azure-hosted print servers.
• Experience in automation, specifically related to deployment, recovery, or other manual processes.
• Experience with n-tier solutions.
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• Experience leading