Senior Service Desk Technician – Temporary

SMS DATA PRODUCTS GROUP, INC; San Antonio (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

SMS DATA PRODUCTS GROUP, INC is seeking a Senior Service Desk Technician for the Cryptologic and Cyber Division CCSD Security team at Lackland Air Force Base in San Antonio, TX. The role provides technical support, incident management, remote desktop support, and self-help tooling to ensure secure communications for authorized users.

The position is temporary, project-based, lasting about 60 days. Candidates should have 5–8 years in service desk roles, experience with JWICS/NIPRNet/SIPRNet/Tier

Qualifications

• Proficiency in Windows operating systems and Microsoft Office products.
• Experience with Active Directory and information systems support.
• Strong work ethic and willingness to take on new challenges.
• Good communication and interpersonal skills.
• Ability to follow policies and procedures and respond to questions clearly.
• Aptitude to address negative situations and resolve them.

Responsibilities

• Provide IT support and customer interface for user needs and service requests.
• Management of tickets using appropriate systems; remote desktop assistance.
• Support JWICS, NIPRNet, SIPRNet, NSANet and Tier networks.
• Plan and respond to outages; diagnose software/hardware failures to resolution.
• Security-focused IT support aligned with STIG compliance.

Skills

Windows OS

Microsoft Office

Active Directory

Communication

Teamwork

Policy adherence

Problem-solving

Education

Bachelor's degree in computer science or related field

Tools

JWICS NIPRNet SIPRNet NSANet Tier networks

Job description

SMS has an immediate but temporary opening for a Senior Service Desk Technician on our Cryptologic and Cyber Division CCSD Security team at our Lackland Air Force Base site in San Antonio TX Our team supports the CCSD by ensuring communications are secure and protected against Cyber threats while provide continuous access for authorized users The Service Desk Technician responsibilities include technical support assistance service request management remote desktop management self help tools Hardware HW and Software SW direct service desk support This temporary assignment is project based and will last roughly 60 days Since 1976 SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies With the goal of building long term partnerships with our customers we invest in our employees by providing the training tools and support they need to keep critical missions operational improve performance and reduce risk SMS is headquartered in McLean Virginia with offices and on site operations at customer locations throughout the United States For additional information on SMS visit wwwsmscom

Job Responsibilities

Help Desk Provide customer interface by supporting requirements such as network accounts web browsing ie Internet Explorer e mail ie Outlook word processing ie Word spreadsheets ie Excel databases ie Access presentation ie PowerPoint photo editor desktop publishing scanning writing to appropriate media telephone voice mail and services equipment issues etc Provide multi media coordination and assistance supporting the setup of conferences meetings and Video Teleconference VTC operations Problem Resolution Provide IT support to resolve and document problems using appropriate ticketing systems Escalate problems to the appropriate organization or process when required Utilize the priority matrix as identified in section 7 as an order to responding to service requests eg trouble tickets Core HW and SW Support for common standard user workstations and associated software standardcommon configurationbuild Build equipment in accordance with latest SDC images and provide equipment install at user desktop Remote Desktop Management Support capabilities allowing assumption of control of an end user device for problem analysis and resolution Moves Adds and Changes MAB requests Provide specialized support for increasing decreasing deleting and adding location adjustment of services for devices and applications and port security requirements Information Systems Support Provide support to the following information systems to include but not limited to JWICS NIPRNet SIPRNet NSANet and Tier networks Systems Administration Install support and maintain all computer systems Plan and respond to service outages and diagnose software and hardware failures to resolution Implement and ensure security preventive measures are fully functioning Information Assurance Vulnerability Alerts IAVA Information Assurance Vulnerability Bulletins IAVB and Time Compliance Network Orders TCNO STIG Compliance Maintain software and hardware in accordance with applicable Security Technical Implementation Guide STIG guidance

Qualifications

5 8 years of directly related experience in Service Desk and support Experience in supporting classified intelligence networks is a plus Required proficiency in Windows Operating Systems and Microsoft Office Products Microsoft Active Directory Information Systems Support Provide support to the following information systems to include but not limited to JWICS NIPRNet SIPRNet NSANet and Tier networks Systems Administration Install support and maintain all computer systems Plan and respond to service outages and diagnose software and hardware failures to resolution Implement and ensure security preventive measures are fully functioning Information Assurance Vulnerability Alerts IAVA Information Assurance Vulnerability Bulletins IAVB and Time Compliance Network Orders TCNO STIG Compliance Maintain software and hardware in accordance with applicable Security Technical Implementation Guide STIG guidance Ability to work effectively independently as well as within a team environment Demonstrated a strong work ethic and ability and willingness to take on new challenges Good communication and interpersonal skills Ability to follow policies and procedures Ability to communicate in a clear speaking voice as well as the ability to respond clearly to questions Aptitude to address negative situations and resolve them in a positive manner

Education and Certifications

Bachelors degree in computer science or a related technical discipline or the equivalent combination of education technical certifications or training or work experience

IAT II Security CE or SSCP Clearance Requirement

Must hold an active DoD TSSCI clearance SMS will sponsor a current Top Secret clearance to TSSCI for the right candidate

Equal Opportunity Employer

SMS is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran

Req 2026

Req 2026