Senior Service Desk Specialist

Interactive Process Technology LLC; Arlington (VA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Service Desk Specialist to join their Technology Solutions group. This role involves providing technical assistance and support for various operational issues while ensuring seamless communication with users. The ideal candidate will have a strong background in troubleshooting, a passion for technology, and the ability to solve complex problems. This innovative firm values continuous learning and personal growth, making it a great opportunity for dedicated professionals looking to advance their careers in a collaborative environment. Join a team that believes in fierce determination and passionate service to deliver exceptional outcomes.

Qualifications

• 10 years of experience in a similar role with strong communication skills.
• Bachelor's degree and IAT/IAM Level I certification required.

Responsibilities

• Open trouble tickets and service orders for all requests.
• Provide O&M assistance and technical support to users.
• Follow procedures and create new ones as needed.

Skills

Problem Solving

Communication Skills

Organizational Skills

Technical Assistance

Education

Bachelor's Degree in a Related Field

Tools

Trouble Ticket Database

Job description

Senior Service Desk Specialist

On-site: Arlington, VA

IPTA is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.

Our Team:

We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:

• Smart people with a passion for technology
• Ability to solve challenging technical business problems
• Self-directed professionals
• Hunger to continually learn and grow

Responsibilities:

• Open a trouble ticket or service order in the installation trouble ticket database terminal for all trouble and service requests received
• Forward all communications trouble tickets to the appropriate work center or service queue for fault isolation, problem resolution, or work request completion
• Follow all Standing Operating Procedures and create new procedures as the need arises and with prior approval from government leads
• Provide O&M assistance to users
• Use common techniques to test and analyze computer malfunctions; perform customer service help desk duties; provide technical assistance to local functional users to minimize operation disruptions; and provide guidance and informal training so users understand the relationship between system and network

Requirements:

• Bachelor's degree in a related field
• Ten (10) years of prior experience in a similar role
• Strong communication and organizational skills
• IAT or IAM Level I certification
• Active Security Clearance

IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity.

Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.