Senior Service Delivery Manager – Global MSP & Governance

K&K Global Talent Solutions INC.; New Albany (OH); Vor Ort; USD 120.000 - 170.000; Vollzeit

Zusammenfassung

K&K Global Talent Solutions INC. seeks a Service Delivery Manager to oversee MSP service delivery for the Meta engagement. You will interface with Infogain leadership and Meta management, guiding governance, performance, and strategic alignment across onshore and offshore teams.

You will drive SLAs, KPIs, and continuous improvement while leading headcount planning, onboarding, and team development to ensure delivery excellence.

Qualifikationen

• Bachelor's degree in MIS, Computer Science, Systems Engineering, Electrical Engineering, Business, or related field.
• 5+ years leading a team of network engineers in high-tech DC operations.
• CCNA or JNCIA certification or equivalent work experience.

Aufgaben

• Own end-to-end service delivery across MSP teams and regions.
• Establish and maintain governance frameworks, SLAs, and KPIs.
• Drive continuous improvement initiatives across all teams.
• Represent MSP at executive reviews and governance forums.
• Lead provisioning in partnership with SiteOps and Production Engineering.

Kenntnisse

Analytical

Problem-solving

Negotiation

Cross-functional leadership

Multi-tasking (regional/global)

Ausbildung

Bachelor's degree in MIS/CS/SE/EE/Business

Tools

CCNA

JNCIA

Jobbeschreibung

K&K Global Talent Solutions INC. seeks a Service Delivery Manager to oversee MSP service delivery for the Meta engagement. You will interface with Infogain leadership and Meta management, guiding governance, performance, and strategic alignment across onshore and offshore teams.

You will drive SLAs, KPIs, and continuous improvement while leading headcount planning, onboarding, and team development to ensure delivery excellence.