Senior Service Delivery Lead – Digital Workplace Solutions

Lenovo

North Carolina

Hybrid

USD 90,000 - 130,000

Full time

2 days ago

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Job summary

Lenovo is seeking a Service Delivery Manager to lead service delivery governance for strategic North America accounts. You will act as the primary interface between customers and delivery teams, driving performance, risk management, and customer satisfaction across the lifecycle.

You will oversee governance, reporting, and continuous improvement initiatives, partnering with Sales, Operations, and Engineering to ensure contract commitments are met and services are delivered within scope and

Qualifications

Bachelor's degree in Business, IT, Management, or related field, or equivalent experience.
5+ years in IT service delivery, managed services, service management, or customer success roles.
Experience managing customer-facing service delivery engagements in Digital Workplace Services or related environments.

Responsibilities

Serve as the service delivery lead for assigned customer accounts.
Coordinate with cross-functional teams to meet service commitments and governance.
Lead regular governance meetings, reviews, and executive business reviews.
Drive incident response, risk escalation, and root cause analysis.
Identify opportunities to improve service quality and operational efficiency.
Support revenue, margin, and cost management objectives.