Senior Service Delivery Analyst

r1rcm; United States; On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Annual bonus plan

Competitive benefits package

Job summary

R1 RCM Inc. in the United States is seeking a Senior Service Delivery Analyst who will influence revenue cycle operations and analytics across client delivery.

You will leverage Epic Clarity, SQL, and data modeling to produce client-ready insights and drive improvements, partnering with internal teams and stakeholders. This US-based role offers a base pay range and a targeted annual bonus with comprehensive benefits.

Qualifications

• 8+ years of experience in revenue cycle analytics.
• Strong knowledge of healthcare revenue cycle operations (billing, claims, denials, A/R).
• Hands-on with Epic Clarity data model, Resolute/Hospital Billing ideal.

Responsibilities

• Build, optimize, and maintain reporting/analytics solutions.
• Use SQL and data modeling to extract/transform/validate data.
• Apply Epic Clarity and revenue cycle knowledge to identify trends and defects.
• Translate analysis into client-ready reporting and recommendations.
• Conduct account and performance reviews for actionable opportunities.
• QA metrics/reports to ensure accuracy and credibility.
• Own follow-up actions and drive execution on recommendations.
• Serve as trusted analytics partner to internal teams and clients.
• Mentor analysts and grow the analytics function.

Skills

Advanced SQL

Data modeling

Analytics storytelling

Tools

Epic Clarity

Snowflake

Power BI

Job description

As a Senior Service Delivery Analyst, you'll play a key role across revenue cycle operations, analytics, and client delivery. You'll use deep revenue cycle knowledge, Epic Clarity expertise, and advanced SQL to turn complex operational data into accurate, client-ready insights - partnering with Customer Operations, Central Operations, and client stakeholders to surface trends, uncover defects, and drive action. This is not a traditional reporting role; you'll operate independently, make credible recommendations, and help shape how analytics support operational and client success.

What you’ll do

• Build, optimize, and maintain reporting and analytics solutions supporting Customer Operations and Service Delivery priorities
• Use advanced SQL and data modeling to extract, transform, and validate data from complex revenue cycle environments
• Apply Epic Clarity and revenue cycle knowledge to identify trends, defects, and process improvement opportunities
• Translate analysis into clear, client-ready reporting and recommendations for both technical and non-technical audiences
• Conduct account and performance reviews that surface actionable opportunities
• Perform rigorous QA on metrics and reports to ensure accuracy and credibility
• Own follow-up actions and drive execution against recommendations - not just analysis
• Serve as a trusted analytics partner to internal teams and client counterparts
• Contribute thought leadership and mentorship to grow the broader analytics function

What we’re looking for

• 8+ years of professional experience, with strong background in revenue cycle and analytics-driven roles
• Strong knowledge of healthcare revenue cycle operations (billing, claims, denials, A/R, payment posting)
• Hands-on experience with the Epic Clarity data model, ideally in Resolute/Hospital Billing
• Advanced SQL skills - complex joins, aggregations, transformations, and scalable query design
• Experience with Snowflake, relational databases, and reporting tools such as Power BI
• Proven ability to turn messy operational data into reliable, decision-ready insights
• Track record presenting findings to non-technical stakeholders and/or clients
• Strong attention to detail, independent judgment, and ability to manage multiple priorities

Preferred qualifications

• Epic Resolute Hospital Billing certification
• Data modeling experience in Snowflake
• Familiarity with stored procedures / T-SQL
• Prior client-facing analytics or service delivery experience
• Experience mentoring analysts or building team capabilities

What success looks like

First 30 days: Ramp up on R1's data environment, reporting ecosystem, revenue cycle workflows, and existing reporting logic. Establish trust through accurate outputs and responsiveness.

By 90 days: Independently own meaningful deliverables, produce client-ready reporting with minimal oversight, identify trends that drive operational value, and serve as a trusted partner to internal and client stakeholders.

For this US-based position, the base pay range is $65,478.00 - $96,885.29 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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