Senior Service Delivery Analyst

R1 RCM; Salt Lake City (UT); Remote; USD 65,000 - 97,000; Full time

Benefits offered by this job

Annual bonus 10%

Benefits package

Job summary

R1 RCM Inc. in the United States is seeking a Senior Service Delivery Analyst to support revenue cycle analytics, client delivery, and operational insights.

You will leverage Epic Clarity, SQL, and Power BI to turn complex data into actionable insights, partnering with Customer Operations, Central Operations, and client stakeholders to surface trends and drive actions. This is not a basic reporting role; you will work independently, provide credible recommendations, and mentor teammates, shaping

Qualifications

• 8+ years of revenue cycle analytics experience.
• Strong knowledge of healthcare revenue cycle operations.
• Hands-on Epic Clarity (Resolute/Hospital Billing preferred).
• Advanced SQL skills including joins, aggregations, transformations.
• Experience with Snowflake and Power BI.
• Ability to present findings to non-technical stakeholders.

Responsibilities

• Build and optimize reporting and analytics for operations and client delivery.
• Transform and validate data from revenue cycle systems.
• Identify trends, defects, and improvement opportunities using Epic Clarity.
• Deliver client-ready reporting and actionable recommendations.
• Conduct account and performance reviews for value opportunities.
• QA metrics and reports for accuracy and credibility.
• Own follow-up actions and drive execution.
• Serve as analytics partner to internal teams and clients.
• Mentor analysts and grow analytics capability.

Skills

SQL

Analytics

Stakeholder communication

Independent thinking

Tools

Epic Clarity

Snowflake

Power BI

T-SQL

Job description

Remote, USA

Full time

R260000006288

As a Senior Service Delivery Analyst, you'll play a key role across revenue cycle operations, analytics, and client delivery. You'll use deep revenue cycle knowledge, Epic Clarity expertise, and advanced SQL to turn complex operational data into accurate, client‑ready insights — partnering with Customer Operations, Central Operations, and client stakeholders to surface trends, uncover defects, and drive action. This is not a traditional reporting role; you'll operate independently, make credible recommendations, and help shape how analytics support operational and client success.

What you'll do

• Build, optimize, and maintain reporting and analytics solutions supporting Customer Operations and Service Delivery priorities
• Use advanced SQL and data modeling to extract, transform, and validate data from complex revenue cycle environments
• Apply Epic Clarity and revenue cycle knowledge to identify trends, defects, and process improvement opportunities
• Translate analysis into clear, client‑ready reporting and recommendations for both technical and non‑technical audiences
• Conduct account and performance reviews that surface actionable opportunities
• Perform rigorous QA on metrics and reports to ensure accuracy and credibility
• Own follow‑up actions and drive execution against recommendations — not just analysis
• Serve as a trusted analytics partner to internal teams and client counterparts
• Contribute thought leadership and mentorship to grow the broader analytics function

What we're looking for

• 8+ years of professional experience, with strong background in revenue cycle and analytics‑driven roles
• Strong knowledge of healthcare revenue cycle operations (billing, claims, denials, A/R, payment posting)
• Hands‑on experience with the Epic Clarity data model, ideally in Resolute/Hospital Billing
• Advanced SQL skills — complex joins, aggregations, transformations, and scalable query design
• Experience with Snowflake, relational databases, and reporting tools such as Power BI
• Proven ability to turn messy operational data into reliable, decision‑ready insights
• Track record presenting findings to non‑technical stakeholders and/or clients
• Strong attention to detail, independent judgment, and ability to manage multiple priorities

Preferred qualifications

• Epic Resolute Hospital Billing certification
• Data modeling experience in Snowflake
• Familiarity with stored procedures / T‑SQL
• Prior client‑facing analytics or service delivery experience
• Experience mentoring analysts or building team capabilities

What success looks like

• First 30 days: Ramp up on R1's data environment, reporting ecosystem, revenue cycle workflows, and existing reporting logic. Establish trust through accurate outputs and responsiveness.
• By 90 days: Independently own meaningful deliverables, produce client‑ready reporting with minimal oversight, identify trends that drive operational value, and serve as a trusted partner to internal and client stakeholders.

For this US-based position, the base pay range is $65,478.00 - $96,885.29 per year . Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package. (http://go.r1rcm.com/benefits)

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)

To learn more, visit: R1RCM.com

Visit us on Facebook (https://www.facebook.com/R1RCM)

R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com .