Senior Service Advocate - Remote

ISHE; Phoenix, Northern (AZ, KY); Hybrid; USD 25,000 - 53,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Member Advisory Team member to perform telephonic outreach to eligible members, assisting them in making informed healthcare decisions. You will coordinate care, provide support and education using care management tools and resources.

The role emphasizes clear communication, organization, and accurate documentation. It offers full-time hours, a competitive benefits package, and a base pay range reflecting geography and experience.

Qualifications

• 2 years of experience in customer service, retail or inside sales, or health coaching
• Demonstrated organizational skills, including effective verbal and written communications skills required
• Proficiency in Microsoft Word and Outlook
• Data entry and documentation experience within member records is strongly preferred
• Familiarity with basic medical terminology, health care, and the concepts of care management strongly preferred

Responsibilities

• Telephonic outreach to eligible members to help them make improved decisions about their healthcare
• Provide care coordination, support, and education for members through the use of care management tools and resources

Skills

Customer service

Organizational skills

Verbal & written communication

Data entry

Medical terminology

Education

High School diploma

Bachelor's degree preferred

Tools

Microsoft Word

Outlook

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

As part of the Member Advisory Team you will be responsible for telephonic outreach to our eligible members to help them make improved decisions about their healthcare. Our advisors demonstrate critical thinking and judgment to facilitate positive health care outcomes for members by providing care coordination, support, and education for members through the use of care management tools and resources.

Required Qualifications

• -2 years of experience in customer service, retail or inside sales, or health coaching
• Demonstrated organizational skills, including effective verbal and written communications skills required
• Proficiency in Microsoft Word and Outlook
• Data entry and documentation experience within member records is strongly preferred
• Familiarity with basic medical terminology, health care, and the concepts of care management strongly preferred

Preferred Qualifications

• Call center experience is preferred
• Exhibits strong desire and commitment to serving others
• Bilingual (Spanish) preferred

Education

• High School diploma or equivalent G.E.D.
• Bachelor's Degree Preferred

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/02/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.