Senior Service Advocate - Remote

4062 Aetna Resources, LLC; Pennsylvania; Hybrid; USD 53,010,000 - 111,390,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health—a leading health solutions company—seeks a Member Advisory Team Associate to conduct telephonic outreach, guiding members toward better health decisions. You’ll use care-management tools to educate and support members, documenting interactions in their records with strong communication and organizational skills.

The role emphasizes care coordination, customer service experience, and a commitment to helping diverse communities access quality health resources.

Qualifications

• 2+ years of experience in customer service, retail or inside sales, or health coaching.
• Strong verbal and written communication skills required.
• Data entry and documentation experience within member records is preferred.

Responsibilities

• Conduct telephonic outreach to eligible members to support informed healthcare decisions.
• Provide care coordination, support, and education using care management tools.
• Maintain accurate member records and documentation.
• Collaborate with team to improve member outcomes.

Skills

Customer service

Verbal & written communication

Care coordination

Organizational skills

Health care knowledge

Education

High School diploma or GED

Bachelor's Degree Preferred

Tools

Microsoft Word

Outlook

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

As part of the Member Advisory Team you will be responsible for telephonic outreach to our eligible members to help them make improved decisions about their healthcare. Our advisors demonstrate critical thinking and judgment to facilitate positive health care outcomes for members by providing care coordination, support, and education for members through the use of care management tools and resources.

Required Qualifications

• -2 years of experience in customer service, retail or inside sales, or health coaching
• -Demonstrated organizational skills, including effective verbal and written communications skills required
• -Proficiency in Microsoft Word and Outlook
• -Data entry and documentation experience within member records is strongly preferred
• -Familiarity with basic medical terminology, health care, and the concepts of care management strongly preferred

Preferred Qualifications

• -Call center experience is preferred
• -Exhibits strong desire and commitment to serving others
• -Bilingual (Spanish) preferred

Education

High School diploma or equivalent G.E.D. Bachelor's Degree Preferred

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $18.50 - $38.82 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• Benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/02/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.