Senior Server Platform Engineer - Global Solutions

Jabil; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Jabil is seeking a Server Platform Engineer to contribute to end-to-end server and rack level solutions across multiple customers and regions. You will interface with customers, sales, CTO, and product engineering to ensure optimal performance of injected server solutions.

This role emphasizes technical leadership in systems engineering, validation, and escalation management, with frequent collaboration across teams and travel up to 10% internationally.

Qualifications

• BSEE, BSCS or equivalent is required.
• 5+ years of related engineering experience.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as a trusted technical advisor to lead systems engineering/management, guiding customer solutions focusing on application, storage, and networking performance.
• Perform system assembly, system-level validation, and debug of server platforms to support customer samples and solution validation.
• Own end-to-end customer escalation management, including issue triage, root cause analysis, supplier coordination, and critical bug resolution.
• Lead maintenance release activities, including technology transitions, supply continuity, and implementation of approved design updates.
• Engage directly with customers and partners to understand business needs and demonstrate Jabil’s solution capabilities.
• Drive pre-sales technical activities to identify and enable new design opportunities in collaboration with sales teams.
• Develop and maintain strong technical relationships with key customer accounts and support account growth objectives.
• Ensure timely and successful delivery of development efforts for both new and sustaining products.
• Translate customer requirements into scalable technical solutions, partnering closely with sales, architecture, and business unit teams.
• Deliver technical presentations, training, and updates to customers, partners, and internal stakeholders.
• Design and develop customer sample systems and define activities required to transition solutions to mass production.
• Provide onsite and ongoing customer support, including issue resolution and technical guidance.
• Manage and track firmware, BIOS, and BMC updates throughout the product lifecycle.
• Continuously evaluate emerging technologies and tools to drive innovation and improve solution effectiveness.
• Support global customer engagement, including up to 10% domestic and international travel.

Skills

Linux

Server architecture

Performance analysis

Root cause analysis

Communication skills

Education

BSEE

BSCS

Tools

Embedded remote management

Job description

Jabil is seeking a Server Platform Engineer to contribute to end-to-end server and rack level solutions across multiple customers and regions. You will interface with customers, sales, CTO, and product engineering to ensure optimal performance of injected server solutions.

This role emphasizes technical leadership in systems engineering, validation, and escalation management, with frequent collaboration across teams and travel up to 10% internationally.