Senior Security & Workplace Coordinator

Aegon; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Aegon in New York City is seeking an experienced security and hospitality professional to maintain a visible, professional presence for employees, executives, clients, and guests. You will manage access, visitor processes, and reception operations while supporting safety and continuity initiatives.

The role requires handling confidential information with integrity, coordinating with security teams, and providing top-level service during incidents, meetings, and events.

Qualifications

• High school diploma or equivalent.
• Experience interacting with executives, clients, visitors, vendors, and employees.
• Strong customer service skills with security awareness and good judgment.
• Excellent verbal and written communication, organization, and attention to detail.
• Ability to manage priorities and adapt to schedule changes.
• Calm, professional, service‑oriented under pressure.
• High integrity and discretion with confidential information.
• Trained in de‑escalation techniques.
• Proficiency with Microsoft Outlook, Teams, and Word.

Responsibilities

• Maintain a professional, welcoming security and workplace presence in NYC headquarters.
• Monitor access, badges, escorts, visitor management, and access-control procedures.
• Identify and escalate security concerns, suspicious activity, safety issues, and incidents.
• Coordinate with Corporate Security, Security Command Center, building security, and responders.
• Manage visitor registration, guest arrivals, and reception operations while delivering a quality guest experience.
• Support workplace safety initiatives, emergency communications, drills, and compliance documentation.
• Assist during emergencies and support site-specific response and continuity procedures.
• Provide logistical support for executive meetings, client visits, and high-profile events.
• Coordinate executive protection activities and safeguard confidential schedules and arrangements.
• Serve as onsite liaison for workplace and facility issues, vendor access, reporting maintenance, and recovery.

Skills

Customer service

Security awareness

Verbal communication

Written communication

Organization

Attention to detail

De-escalation

Problem solving

Education

High school diploma

Associate or bachelor’s degree in Security Management or related field

Tools

Outlook

Teams

Word

Job description

This role serves as the primary security and hospitality presence, ensuring a welcoming, professional, and secure experience for employees, executives, clients, business partners, and guests. This role combines corporate security expertise with a high level of discretion, organization, and customer service to support daily office operations.

Responsibilities

• Serve as the primary security and workplace presence, maintaining a visible, professional, and welcoming environment for employees, executives, clients, and guests in our New York city headquarters.
• Monitor access to office spaces and enforce identification, visitor management, badging, escort, and access-control procedures.
• Identify, document, and escalation security concerns, suspicious activity, safety issues, and unauthorized access incidents.
• Coordinate with Corporate Security, the Security Command Center, building security, and emergency responders during incidents, drills, and elevated-security situations.
• Manage visitor registration, guest arrivals and departures, host notifications, and reception operations while delivering a high-quality guest experience.
• Support workplace safety initiatives, including emergency preparedness, safety communications, training, drills, and compliance documentation.
• Assist employees and visitors during emergencies and help maintain site-specific response, evacuation, and business continuity procedures.
• Provide logistical and front-of-house support for executive meetings, leadership events, client visits, Board activities, and other high-profile gatherings.
• Coordinate executive protection activities and safeguard confidential information related to executive schedules, visitors, and security arrangements.
• Serve as the onsite liaison for workplace and facility issues, coordinating vendor access, reporting maintenance concerns, and supporting office operations, inspections, and recovery efforts.

Qualifications

• High school diploma or equivalent
• 5+ years of relevant experience in corporate security, executive reception, workplace services, hospitality, facilities coordination, executive support, or a related client-facing environment
• Experience interacting professionally with executives, clients, visitors, vendors, and employees
• Strong customer service skills combined with sound security awareness and situational judgment
• Excellent verbal and written communication, organization, and attention to detail
• Ability to manage competing priorities and respond effectively when schedules, visitor needs, or workplace conditions change
• Ability to remain calm, professional, and service-oriented during emergencies, disruptions, or difficult interactions
• High integrity, discretion, and respect for confidential information
• Trained in verbal and physical de-escalation techniques
• Working proficiency with Microsoft Outlook, Teams, Word, and common visitor or workplace management systems

Preferred Qualifications

• Associate or bachelor’s degree in Security Management, Criminal Justice, Hospitality, Business Administration, Facilities Management, or a related field
• 7+ years of relevant experience in corporate security, executive reception, workplace services, hospitality, facilities coordination, executive support, or a related client-facing environment
• Experience in financial services, insurance, professional services, a corporate headquarters, or another executive office environment
• Experience supporting senior executives, leadership events, client meetings, or high-profile visitors
• Experience with visitor management, access control, incident reporting, emergency preparedness, facilities ticketing, or meeting coordination
• CPR, AED, first aid, emergency response, or workplace safety training
• Familiarity with New York City building operations and emergency preparedness practices

Working Conditions

• Office environment 5 days a week
• Ability to work onsite and provide occasional early-morning, evening, or special-event coverage.
• Regular and predictable onsite attendance Monday through Friday is essential due to the role’s floor-level security, guest reception, safety, and executive support responsibilities.
• The role requires regular movement throughout the office, up and down stairs, and may include extended periods at the reception or security station.
• Occasional schedule adjustments may be required for executive visits, events, emergencies, or other business needs.
• The role may involve handling confidential, sensitive, or security-related information.

Compensation

• The Salary for this position generally ranges between$100,000 - $130,000 annually.Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors includingqualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.
• Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.

Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration, sponsorship or otherwise serving as an employer of record for immigration employment purposes. At this time, this role is not eligible for immigration-related employment authorization sponsorship.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.