Senior Security Systems Technician – Legacy & Wireless

Vector Security; Richmond (VA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company‑paid life and AD&D insurance

401(k) retirement savings plan

Disability insurance

Tuition reimbursement

EAP

Job summary

Vector Security in Richmond, VA is seeking a Senior Service Technician to diagnose, repair, program, and upgrade residential security systems. You’ll mentor junior technicians, handle complex troubleshooting, and ensure high-quality service for both legacy and new installations.

You’ll work on hardwired and wireless systems, with a focus on network issues and basic system integrations, while communicating effectively with customers.

Qualifications

• High School Diploma or equivalent – required.
• 3–5 years of industry experience – preferred.
• Minimum 2 years of life safety and home automation equipment experience – preferred.
• State Licensing – required.
• Valid driver’s license with an acceptable driving history.
• ESA Certified Alarm Technician Level 2 or equivalent – preferred.
• Strong communication and professional customer service skills.
• Proficiency with legacy systems and basic network troubleshooting.

Responsibilities

• Service residential security systems (hardwired and wireless) with minimal supervision.
• Troubleshoot complex systems and network issues; handle basic integrations.
• Run and fish wires in a concealed manner.
• Set up and explain system functionality to customers.
• Keep work sites clean and organized for safety.
• Mentor junior technicians and share best practices.
• Review work of Entry Level technicians and provide training on complex systems.

Skills

Troubleshooting

Customer service

Communication

Electrical wiring

Legacy systems

Video surveillance

Mentoring

Education

High School Diploma or equivalent

ESA Certified Alarm Technician Level 2

Tools

GE Panels

Concord (Interlogix) panels

Job description

Vector Security in Richmond, VA is seeking a Senior Service Technician to diagnose, repair, program, and upgrade residential security systems. You’ll mentor junior technicians, handle complex troubleshooting, and ensure high-quality service for both legacy and new installations.

You’ll work on hardwired and wireless systems, with a focus on network issues and basic system integrations, while communicating effectively with customers.