Senior Security Events Program Manager

Surefox North America Inc; San Francisco (CA); On-site; USD 180,000 - 210,000; Full time

Benefits offered by this job

Medical benefits

401k (optional)

Job summary

Surefox North America Inc is seeking an experienced full-time Security Events Program Manager to lead our Bay Area program. The role oversees field leadership, staffing, budgeting, and client compliance, ensuring security posture and service quality across events.

You will work closely with regional leadership to grow and sustain the program, manage client communications, and deliver After Action Reports. Requires 4–6+ years in related fields and availability for on-site event days.

Qualifications

• Required 4-6+ years of experience in event operations, security operations, workforce coordination, or a related field
• Experience staffing and scheduling large or high-profile events
• Working knowledge of invoicing, billing reconciliation, and budget tracking
• Strong writing skills, including experience producing formal reports such as AARs
• Comfort working with executive-level client stakeholders
• Proficiency in Microsoft Office or Google Workspace (especially Excel/Sheets) and workforce scheduling platforms
• Flexibility to work evenings, weekends, and on-site event days
• Preferred Background in security, hospitality, live events, or corporate event management
• Experience supporting a single embedded client account
• Familiarity with licensing and credentialing requirements for security personnel
• Bachelor’s degree or equivalent experience

Responsibilities

• Build and manage event staffing plans based on client requirements, scope, and budget, including scheduling, confirmations, and real-time coverage management
• Resolve call-outs, gaps, and last-minute changes, and partner with recruiting and field operations to maintain a bench of qualified, credentialed personnel
• Plan and support event activations from pre-event logistics through teardown, including site walkthroughs, post orders, run-of-show details, and team briefings
• Coordinate with venue, client, and vendor stakeholders, and be on-site as needed to uphold service standards
• Prepare and submit accurate client invoices, reconcile timesheets against schedules and billing, and resolve discrepancies promptly
• Track event budgets and expenses, flag variances to the Regional Area Manager, and support payroll validation and contract compliance
• Author and deliver After Action Reports (AARs) covering event summaries, incident documentation, lessons learned, and recommendations
• Maintain event files and records, and produce recurring operational and performance reports for client and internal leadership
• Serve as a day-to-day contact for client leadership, providing proactive updates, escalating issues early, and bringing solutions
• Partner with the Regional Area Manager on strategy, client expectations, and service delivery

Skills

Event operations

Security operations

Staffing & scheduling

Budget tracking

Client communication

Reporting (AARs)

Excel/Sheets

Evenings/weekends

Single account experience

Licensing/credentialing

Bachelor's degree

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Google Workspace

Excel/Sheets

Job description

Surefox North America Inc is seeking an experienced full-time Security Events Program Manager to lead our Bay Area program. The role oversees field leadership, staffing, budgeting, and client compliance, ensuring security posture and service quality across events.

You will work closely with regional leadership to grow and sustain the program, manage client communications, and deliver After Action Reports. Requires 4–6+ years in related fields and availability for on-site event days.