Senior Secretary - Behavioral Health (4229)

Danville Pittsylvania Community Services; Danville (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Danville Pittsylvania Community Services is seeking a Senior Secretary - Behavioral Health to support clinical staff in a busy office in Danville, VA. The role involves greeting visitors, verifying demographics, routing calls, and ensuring accurate entry of insurance and intake information in the EHR system.

This full-time position requires a high school diploma or GED and prior secretarial/clerical experience in an office setting.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Experience in a secretarial/clerical office role.

Responsibilities

• Greet and direct visitors in a courteous, professional manner.
• Verify demographics and insurance information; update EHR records.
• Schedule appointments for clinicians and coordinate hospital discharge visits.
• Enter data into the EHR, assist with intake and financial assessments.
• Provide general administrative support and back-up for other Senior Secretaries.

Skills

Customer service experience

Secretarial experience

Office setting experience

Education

High school diploma or GED

Job description

Senior Secretary - Behavioral Health (4229) (Full Time)
Location: Danville, VA 24540
Type: Behavioral Health Division
Degree: High School Diploma/GED

RESPONSIBILITIES

Greets and directs all individuals and visitors in a courteous and professional manner; verifies demographics and insurance information on all individuals and enters any updates/changes into the Electronic Health Record (EHR); notifies staff of individuals’ arrival; answers and directs incoming calls to staff as appropriate; receives all incoming faxes and forwards them by email to appropriate staff; date-stamps and distributes mail; schedules individual appointments for the psychiatrist, nurse practitioner, nursing staff, and clinicians; schedules hospital discharge appointments with the clinical staff as needed; enters appointments into the EHR and Just In Time (JIT) spreadsheet; initiates appropriate AOB form with individual; conducts financial assessments and reassessments in a courteous, professional manner; provides assistance to clinical staff in obtaining initial intake information; enters data associated with financial assessments and initial intake information; enters data and generates reports as needed; verifies insurance information through automated eligibility portals on individuals scheduled for services and notifies clinical staff of any changes; receives and receipts monies for services; triage to assess consumer needs and urgency providing each individual with support in completing paperwork and appointment tasks, including but not limited to intake paperwork, updating contact and other information; informing individuals of services the Agency provides; manage staff queues; inform individuals waiting for services with apprised wait times and what to expect; serves as back-up to other Senior Secretaries as needed. Other duties as assigned.

REQUIREMENTS

Minimum Requirements

• M1: High school diploma or GED
• M2: Customer service experience
• M3: Experience working in a secretarial position in an office setting

Fingerprints, State and FBI criminal record reports, drug test, and central registry (CANIS) report will be required upon request. Our Agency maintains a drug-free workplace.

Employees of the Agency and applicants for employment shall be afforded equal opportunity in all aspects of employment, without regard to race, religion, color, national origin, political affiliation, age, gender, sexual orientation, disabilities, or marital status, except where religion, national origin, or gender is a bona fide occupational qualification reasonably necessary to the normal operation of the Agency.