Senior Seamer Service Representative

Crown Holdings; Tennessee; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in packaging is seeking a Senior Seamer Service Representative to join their Technical Services Team. This role is pivotal in supporting customer-filling operations by troubleshooting issues with the final product and enhancing equipment performance. The ideal candidate will possess strong mechanical skills and effective communication abilities, ensuring seamless interaction with clients. With a focus on training and customer support, this position offers the opportunity to travel extensively and engage with a diverse range of customers. If you are passionate about mechanical systems and customer service, this role is perfect for you.

Qualifications

• High school diploma required; technical school certificate is a plus.
• Working knowledge of Beverage Can Seamers and Fillers is essential.

Responsibilities

• Serve as the main contact for troubleshooting customer filling processes.
• Conduct equipment audits and provide double-seaming training.

Skills

Mechanical Skills

Effective Communication

Troubleshooting

Customer Interaction

Presentation Skills

Education

High School Diploma or GED

Associate Degree in Mechanical Discipline

Tools

Beverage Can Seamers (Angelus, Pneumatic Scale, Continental)

Beverage Fillers Equipment (Crown, H&K, Cemco)

Microsoft Office Suite

Job description

Senior Seamer Service Representative - (8570)

Job Title: Senior Seamer Service Representative

Plant/Location: IN US, MN US, MO US, OH US, PA US, TN US (Primary)

Job Type: Experienced (Non-Manager)

Education: High School Education/GED

Job Accountabilities:

A Global Fortune 500 packaging manufacturer has an immediate opening for a Seamer Service Technician in the North American Beverage Division. This individual is a key member of the Technical Services Team who supports various customer-filling operations. Position accountabilities include the following:

1. Act as the key interface between the Company and the customer in troubleshooting problems associated with the Company's final product and the customer's filling processes.
2. Support the customer in areas such as equipment audits, rework of the final filled products, overhauls, and equipment conversion.
3. Interact with other members of the Company's Sales Team to develop strategies, resolve problems, and implement solutions to support the customer.
4. Provide double-seaming training for customers.

Job Requirements:

1. High school diploma or equivalent required. Associate degrees or technical school certificate in a mechanical related discipline a plus.
2. Working knowledge of Beverage Can Seamers (specifically Angelus, Pneumatic Scale, and Continental).
3. Working knowledge of Beverage Fillers Equipment (Crown, H&K, Cemco, etc.).
4. Proven mechanical skills including the ability to use gauges, dial calipers, micrometers, and other related instruments.
5. Strong PC skills including a working knowledge of Microsoft Office (Word, Excel, Access, Outlook, and PowerPoint).
6. Effective communication skills, both verbal and written, as well as proven presentation skills.
7. Ability to clearly and effectively interact with customers on a variety of levels.
8. Ability to identify a final packaged product that is not working or defective, troubleshoot the potential causes, and incorporate a solution for effectively resolving the problem.
9. Ability to work overtime during the week and weekends based on customer needs.
10. Ability to travel (car and/or plane) up to 70% of the time, including some international travel to Canada.

Travel: 60 - 70%

Crown is an equal opportunity employer. Crown does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion, veteran status, or any other status protected by law.