Licensed Senior Customer Service Representative - National Remote

Freddie Mac; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare services is seeking a Licensed Senior Customer Service Representative to join their remote team. This opportunity involves assisting members with inquiries related to their benefits, billing, and eligibility while providing exceptional customer service. Ideal candidates will have experience in customer service and maintain an active health insurance sales license.

Benefits

Comprehensive benefits package

401k contributions

Equity stock purchase

Career advancement opportunities

Supportive company culture

Qualifications

• Active and in good standing Accident & Health Insurance Sales License.
• 1+ years experience in customer service or related field preferred.
• Ability to work 8-hour shifts during normal business hours.

Responsibilities

• Answer incoming phone calls and assist with inquiries.
• Document information in computer systems and follow up on customer inquiries.
• Utilize knowledge of Medicare products for member assistance.

Skills

Customer Service

Communication

Active Listening

Medicare Knowledge

Education

High School Diploma / GED

Tools

Windows PC applications

Job description

Licensed Senior Customer Service Representative - National Remote

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $33.22 per hour
- Comprehensive benefits package including equity stock purchase and 401k contributions
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within the U.S.
- Supportive and inclusive company culture focused on health optimization
- Recognition and reward programs for performance excellence

What to Expect (Job Responsibilities):
- Answer incoming phone calls from members and assist with inquiries regarding benefits, billing, and eligibility
- Document required information in computer systems while actively listening to identify specific questions or issues
- Utilize knowledge of Medicare products to guide prospects in selecting the most suitable options
- Conduct outreach to welcome new members as needed
- Follow up on customer inquiries via phone regarding current or new products and services

What is Required (Qualifications):
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- Active and in good standing Accident & Health Insurance Sales License in your state of residence
- Familiarity with computers and Windows PC applications
- Ability to work any of the 8-hour shift schedules during normal business hours of 7:00am - 11:00pm EST

How to Stand Out (Preferred Qualifications):
- 1+ years of experience in a related environment (office, administrative, clerical, customer service, etc.) using phones and computers as primary job tools

#HealthcareServices #RemoteWork #CareerGrowth #ComprehensiveBenefits #CustomerService

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