Senior Scheduling Coordinator

Akron Children's Hospital; Akron (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Akron Children's Hospital is seeking a Sr. Scheduling Coordinator to oversee coordination of services between clients and staff, ensuring accurate data entry and responsive support in a fast-paced environment.

The role emphasizes leadership in change initiatives, mentorship, and system expertise to maintain high throughput and quality. Strong communication and teamwork are essential for success in this position.

Qualifications

• High school diploma or GED required; degree preferred.
• Minimum 4 years of experience in patient registration, scheduling, banking, office, or related medical field using computers.
• Experience with patient scheduling and medical terminology preferred.
• Notable client service, communication and relationship building skills required.
• Epic software and MS Office proficiency preferred.
• CHAA certification preferred.

Responsibilities

• Provides leadership and is part of change initiatives.
• Is a subject matter expert on systems, insurance regulations, and CHMCA procedures.
• Mentors new employees and handles special projects as needed.
• Enter and validate medical, demographic, insurance, financial, and business data in appropriate systems to ensure master patient index integrity and creation of accurate appointment/encounter and claim.
• Identify and communicate the need for interpreter services and handle inquiries to ensure access to care with maximum throughput and minimal delay.
• Recruits and trains patients to access My Chart personal health record.
• Exceeds productivity and quality standards as stipulated by departmental goals.
• Collaborates to promote call center success.
• Assists leadership with special projects, data collection and department reports; cross-trained for other duties.
• Other duties as required.

Skills

Leadership

Customer service

Communication skills

Multitasking

Team player

Data entry

PC literacy

Education

High school diploma or GED

CHAA certification preferred

Tools

Epic software

MS Office

Job description

An 8-hour shift between the hours of 7 AM and 6 PM. One Saturday will need to be worked once every 5 weeks

Summary:

In this essential role the scope of responsibilities consist of coordinating services between our clients' needs and staff availability, track client and staff schedule changes and updating the computer system. A Sr. Scheduling Coordinator possesses all the skills of a Scheduling Coordinator and functions in its capacity 75-80% of the time. (May vary based on needs) As a Sr. Coordinator, you will be the navigator to assist teams in understanding productivity requirements and assist with on-the-spot questions. This position requires heavy telephone work, customer interface, the ability to juggle multiple priorities and work independently in a fast-paced environment. As a team member, you will work to provide the best care and services possible to our clients and respond to client and/or staff issues promptly to ensure issue resolution and customer satisfaction.

Responsibilities:

• Provides leadership and is a part of change initiatives.
• Is a subject matter expert, providing additional support and back up assistance as deemed necessary; inclusive of computer systems, insurance/government regulations and CHMCA policies/procedures used within the department.
• Mentors new employees and takes on special projects as needed.
• Enter and validate medical, demographic, insurance, financial, and business data in a timely and courteous manner in appropriate systems to ensure master patient index integrity and creation of an accurate appointment/encounter and claim.
• Identify and communicate the need for interpreter services and handle a wide variety of patient inquiries regarding physicians, services and logistics to ensure access to care with maximum throughput and minimal delay.
• Recruits and trains patients to access My Chart personal health record.
• Exceeds achievement of productivity and quality standards as stipulated by departmental goals.
• Is exemplary in working collaboratively and promoting call center success.
• Assists departmental leadership with special projects, data collection and tabulation of department reports. Maintains a clean and organized work area. Will be cross trained to perform other duties as assigned.
• Other duties as required.

Other information:

Technical Expertise

• Demonstrated ability to use PCs (and toggle between multiple applications), MS Office, and general office equipment (i.e. printers, scanners, copy machine, multi-line phone, FAX machine, etc.) required. Epic software is preferred.
• Organizational skills, with attention to detail required.
• Notable client service, communication and relationship building skills required.
• Ability to function independently and as a team player in a fast-paced environment required.
• Must have strong written and verbal communication skills and excellent spelling.

• Demonstrated ability to use PCs (and toggle between multiple applications), MS Office, and general office equipment (i.e. printers, scanners, copy machine, multi-line phone, FAX machine, etc.) required. Epic software is preferred.
• Excellent keyboarding/data entry skills required.
• Organizational skills, with attention to detail required.
• Notable client service, communication and relationship building skills required.
• Ability to function independently and as a team player in a fast-paced environment required.
• Must have strong written and verbal communication skills and excellent spelling.
• Professional demeanor required.
• Education:
  • High school diploma or GED required. Degree or progress towards degree preferred.
  • Experience: Minimum 4 years of experience in patient registration, scheduling, banking, office, or related medical field using computers required. A bachelor's degree will be accepted in lieu of 1 year work experience.
  • Basic knowledge of medical terminology is preferred and patient scheduling experience required.
  • Up-to-date CHAA - (CHAA is a National Association of Healthcare Access certification for Healthcare Access Associates) or related medical certification preferred.

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