Senior Scaling Operations Program Manager

United States Digital Space LLC; New York (NY); On-site; USD 143,000 - 193,000; Full time

Benefits offered by this job

Equity compensation

Job summary

United States Digital Space LLC is seeking a Senior Scaling Operations Program Manager to lead cross-functional programs from definition through launch, aligning engineering, content, and product to deliver scalable outcomes. The role involves designing durable workflows, establishing KPIs and SLAs, and driving execution across multiple teams.

A strong emphasis on data-driven decision making and communication with executives is required.

Qualifications

• Experience leading complex cross-functional initiatives end-to-end.
• Ability to design and scale systems/workflows for large user bases.
• Proven track record driving ROI-focused decisions amid ambiguity.
• Strong communication with executives and partners.

Responsibilities

• Lead cross-functional programs from definition through launch and scale.
• Design durable workflows and standards to enable scalable execution.
• Orchestrate execution across teams, manage risks, and establish SLAs/KPIs.
• Build decision frameworks and business cases for tradeoffs and ROI.
• Reduce time to launch and time to scale through process improvements.

Skills

Cross-functional leadership

Program management

Technical fluency

Data-driven decisions

Stakeholder communication

Education

Bachelor's degree in a relevant field

Tools

Observability tooling

Job description

Our mission at the company is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!

At the company, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.

Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world.

Read our blog to learn more.

About the role...

Scaling Operations is the company’s 1-to-a-billion function. We turn promising ideas into reliable, scalable systems so teams can move faster without multiplying headcount or complexity. As a Senior Scaling Operations Program Manager, you’ll be an embedded operational and strategic partner who owns cross-functional programs from ambiguity to impact. You will design and run workflows, align engineering, product, and content partners, and measure what matters so we can launch faster, scale smarter, and increase quality with less effort. This role is based in Pittsburgh, PA or New York City, NY.

You will...

• Lead high-leverage, cross-functional programs from definition through launch and scale, creating clarity in ambiguous problem spaces and driving decisions across stakeholders in Engineering, Learning & Curriculum, and Product.

• Design and implement durable, tech-forward workflows and standards that reduce manual effort and enable reliable, repeatable execution at scale.

• Orchestrate execution across multiple teams, sequencing dependencies, managing risk, and establishing SLAs, KPIs, and operating cadences that keep programs on track.

• Build decision frameworks and business cases that balance impact, scale, cost, complexity, and confidence; model tradeoffs and recommend paths forward.

• Shrink "time to launch" and "time to scale" by introducing process improvements, documentation, and tooling that pave the road behind each release.

• Partner closely with engineering to mature systems for stability, observability, and resilience; define specs and roadmaps where needed to support scale.

• Align functions early and often to surface risks, close context gaps, and reduce surprises; serve as the connective tissue enabling fast, confident delivery.

• Measure outcomes rigorously and iterate: set success metrics, run post-launch assessments, and turn bespoke wins into adaptable workstreams.

You have...

• Experience in program or operations management leading complex, cross-functional initiatives end-to-end in product, platform, content, or operations domains.

• A track record of designing and scaling systems or workflows that improved speed, quality, and efficiency across multiple teams or markets at the scale of millions of users.

• Demonstrated ability to create clarity from ambiguity, drive alignment without authority, and make sound, ROI-focused decisions.

• Strong operational rigor: you set clear goals, define SLAs/KPIs, manage risk and dependencies, and communicate crisply with executives and partners.

• Technical fluency partnering with engineering to shape specs, roadmaps, and tooling for scale; comfortable with data to inform prioritization and tradeoffs.

• Excellent written and verbal communication skills and experience working with stakeholders across Engineering, Learning & Curriculum, Product, and Finance.

• The ability to work from or relocate to Pittsburgh, PA or New York City, NY.

Exceptional candidates will have...

• Experience rapidly scaling operations or content across many languages, markets, or products, with measurable improvements in time-to-launch, time-to-scale or quality.

• Proven wins turning 0-to-1 programs into durable systems, including establishing evaluation loops, automation, or expert workflows.

• Experience building decision frameworks that enabled shifts to new operating models or technologies (e.g., AI-assisted scaling) with clear cost/quality outcomes.

• Background working at the intersection of engineering, content, and product, maturing systems for reliability and observability at scale.

*The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role!*

Salary Range:

$142,800—$193,200 USD

Benefits:

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Accommodations:

We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact [e-mail].

Equal Employment Opportunity:

the company is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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