Senior SAP EWM Support Consultant

C5MI Insight LLC; United States; Remote; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

C5MI is seeking a Senior EWM Support Consultant to lead hypercare and sustainment for SAP EWM post-go-live. You will own the EWM support workstream for assigned clients, manage ticket prioritization, SLAs, and escalation handling, and coordinate with cross-functional teams to stabilize and optimize the solution.

You will mentor junior consultants, design enhancements, oversee updates, and train end users on EWM best practices.

Qualifications

• Bachelor’s degree in IT, CS, Logistics, Transportation, SCM or related field.
• 5–7 years hands-on SAP EWM configuration and troubleshooting, or 7–10 years without a bachelor’s degree.
• SAP EWM certification required; if not certified, obtain within 6 months of hire.
• Deep knowledge of SAP logistics modules and SDLC.
• Proven ability to train and mentor team members and client users.
• Strong communication and problem-solving skills.
• U.S. citizenship with ability to obtain/maintain active government clearance.

Responsibilities

• Leads hypercare initiatives in the initial weeks after SAP EWM implementations.
• Owns the EWM support workstream for assigned clients, including ticket prioritization and SLAs.
• Escalation point for complex issues and leads root cause analysis for critical incidents.
• Provides technical leadership, mentoring to EWM consultants I–III.
• Designs/configures enhancements and coordinates with development teams.
• Tracks performance and drives continuous improvement for stability.
• Educates users on EWM processes and conducts end-user training.

Skills

SAP EWM

Troubleshooting

Mentorship

Training

Project coordination

Education

Bachelor’s degree or higher

SAP EWM certification

Tools

ABAP reading

Job description

C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure.

We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter.

Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you’re energized by learning through real-world challenges, collaborating with top-tier talent, and expanding your capabilities every day, C5MI is where strong consultants level up.

Position Summary:

The Senior EWM Support Consultant serves as the subject matter expert for SAP Extended Warehouse Management (EWM) post-go-live support. This individual leads hypercare and sustainment support efforts, serves as the escalation point for complex issues, mentors junior team members, and drives continuous improvement in system stability. The Senior EWM Support Consultant collaborates with client leadership and cross-functional teams to resolve problems, conduct system analysis, and implement enhancements.

Essential Functions & Responsibilities:

• Leads hypercare initiatives in the initial weeks following SAP EWM implementations.
• Owns the EWM support workstream for assigned clients, including ticket prioritization, service level performance, and status reporting.
• Serves as the escalation point for complex, high-impact, and cross-module support issues and leads root cause analysis for critical incidents.
• Provides technical leadership, coaching, and mentorship to EWM Support Consultants I, II, and III, guiding them through goals and obstacles.
• Designs and oversees configuration of enhancements and permanent fixes and partners with development teams on custom solutions.
• Tracks system performance to identify bottlenecks and drives continuous improvement initiatives that increase system stability.
• Develops and improves support procedures, troubleshooting standards, and documentation for the EWM support workstream.
• Educates others on the workflow, business processes, and reporting metrics enabled by EWM and conducts training sessions for end users and client personnel on EWM usage and best practices.
• Collaborates cross-functionally with client leadership, development teams, project managers, and stakeholders to maintain and enhance system performance and ensure long-term success.
• Oversees software updates and security patches to ensure system integrity.
• Travels up to 25-50% to client sites to provide onsite go-live and hypercare support.
• Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security, which includes actively participating in quality assurance activities and ensuring the protection of sensitive information in accordance with our security policies.
• Performs other related tasks as assigned by direct supervisor.

Minimum Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Logistics, Transportation, Supply Chain Management, or a related field and 5-7 years of relevant experience, including hands‑on SAP EWM configuration and troubleshooting, OR 7-10 years of relevant experience without a bachelor’s degree.
• Background or education in logistics, distribution, MIS, IT, or a related field.
• SAP EWM certification required; if not currently certified, must obtain certification within 6 months of hire.
• Deep knowledge of SAP logistics modules and the software development life cycle (SDLC).
• Proven ability to train and mentor team members and client users.
• A strategic thinker with strong execution skills.
• Excellent organizational and multitasking skills, with the ability to handle multiple support tickets simultaneously and prioritize urgent issues effectively.
• Clear and professional communication skills, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving and troubleshooting skills, with a meticulous approach to system configuration and issue resolution.
• Must be able to obtain and maintain an active government clearance (requires U.S. citizenship).

Nice to Have:

• Experience on multiple full-lifecycle SAP EWM implementations, including embedded or decentralized EWM on S/4HANA.
• Experience with advanced EWM capabilities such as Material Flow System (MFS), labor management, or yard management.
• Ability to read and debug ABAP code.
• Experience working with the Department of Defense or another federal agency.

Compensation:

In accordance with pay transparency law, the expected salary range for this position is $140,000 – $160,000 annually. The actual compensation offered will be determined based on factors such as the candidate’s experience, qualifications, skills, and location. We are committed to fair and equitable compensation practices. This posted range reflects our good faith estimate of the compensation we reasonably expect to offer for this role at the time of posting.

Application Deadline:

We anticipate this job posting will be posted until 12/1/2026.

Benefits:

C5MI offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: C5MI Benefits

Our employees are key to our success, so we strive to be more than just a team; we’re a community built upon a set of Core Values that guide our every action:

• Challenge – We believe in challenging the present – it’s the only way to shape the future. We must be exceptional communicators and collaborators while always learning. We also understand that speaking your mind requires equal parts brain (what to say), thoughtfulness (when to say it), and caring (how it’s said). Incremental won’t win.
• Have Fun – We are on a journey, together. Take care of your family, take care of yourself, and take care of each other. Live your happiness. Stay human, take care of each other and invest in your community. Life isn’t all about work. Live your happiness. Be healthy.
• All In – You can’t fake passion – show your energy. Own it – take charge and lead. Our team is made up of top quartile talent and we never accept second best. Accountability, trust, and integrity create an environment to realize the team’s true potential.
• Never Forget the Customer – We have walked a mile in your shoes. Experience matters. We drive innovation to generate business value. Be true – no BS.
• GSD (Get Stuff Done) – We take initiative and never make excuses. We act with urgency, and we delivery high quality outcomes with extreme velocity. We embrace process discipline, drive continuous improvement, and stay audit ready. We relentlessly execute and plan for tomorrow by creating sustainable outcomes. That is how we win!
• Empower – Our people are the foundation for our success. We recognize their value, and support them by fostering a culture of collaboration and innovation. We recognize individual strengths, build confidence through action, and invest in personal development.

C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.