SAP Extended Warehouse Management (EWM) Support Consultant II

C5MI; Jacksonville (FL); On-site; USD 98,000 - 135,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

C5MI is seeking an SAP EWM Support Consultant based in Jacksonville, Florida. The consultant will provide post-go-live support for SAP Extended Warehouse Management. Responsibilities include system troubleshooting, managing support tickets, and collaborating with cross-functional teams to enhance performance.

Key qualifications include a Bachelor’s degree in IT or related field, SAP EWM certification, and 3–5 years of configuration experience. Additional benefits offered include medical coverage, 401(k), and bonuses.

Qualifications

• 3-5 years of SAP EWM configuration experience.
• Clear and professional communication skills.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Provides hypercare support and resolves live system issues following SAP EWM go-lives.
• Monitors system performance and addresses user-reported issues.
• Manages support tickets ensuring timely resolution.

Skills

Analytical skills

Troubleshooting skills

Organizational skills

Professional communication

Teamwork skills

Education

Bachelor's degree in IT, Computer Science, Logistics, or related field

SAP EWM certification (or ability to obtain)

Tools

ServiceNow

Jira

Job description

C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure.

We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter.

Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you’re energized by learning through real-world challenges, collaborating with top-tier talent, and expanding your capabilities every day, C5MI is where strong consultants level up.

Position Summary

The SAP EWM Support Consultant provides post‑go‑live support, troubleshooting, and system maintenance for SAP Extended Warehouse Management (EWM) environments. This role ensures system stability, resolves user‑reported issues, manages configurations, and partners with cross‑functional teams to maintain and enhance overall EWM performance.

Essential Functions & Responsibilities

• Provides hypercare support and resolves live system issues following SAP EWM go‑lives.
• Monitors system performance, addresses user‑reported issues, and escalates complex problems as needed.
• Manages a high volume of support tickets, ensuring timely and accurate resolution.
• Troubleshoots and identifies root causes of system errors; coordinates fixes with technical and functional teams.
• Tracks system performance to identify bottlenecks and recommend improvements.
• Collaborates with clients, business stakeholders, and cross‑functional teams to resolve support needs.
• Documents support procedures, configurations, resolutions, and best practices for knowledge sharing.
• Applies software updates, patches, and configuration changes to maintain system integrity.
• Provides technical assistance and guidance to end users, ensuring a positive support experience.
• Adheres to all certified processes and information security standards.
• Bachelor’s degree in IT, Computer Science, Logistics, Supply Chain, or related field; or equivalent experience.
• SAP EWM certification (or ability to obtain within 6 months of hire).
• 3–5 years of SAP EWM configuration experience.
• Background or education in logistics, distribution, MIS, or IT.
• Ability to obtain and maintain a U.S. government security clearance (U.S. Citizenship required).
• Strong analytical, troubleshooting, and organizational skills with high attention to detail.
• Clear and professional communication skills with the ability to support non‑technical users.
• Ability to work independently in a fast‑paced environment and manage multiple priorities.
• Strong teamwork skills with the ability to collaborate across diverse cross‑functional groups.

Nice to Haves

• Experience working with the Department of Defense or other federal agencies.
• Familiarity with SAP ECC or S/4HANA integration points.
• Experience with ticketing systems such as ServiceNow or Jira.
• Understanding of ITIL or structured support methodologies.
• Knowledge of warehouse operations and supply chain processes.

Compensation

In accordance with pay transparency law, the expected salary range for this position is $98,000 – $135,000 annually. The actual compensation offered will be determined based on factors such as the candidate’s experience, qualifications, skills, and location. We are committed to fair and equitable compensation practices. This posted range reflects our good faith estimate of the compensation we reasonably expect to offer for this role at the time of posting.

Benefits

C5MI offers a market competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy‑related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.