Senior SAP / E2Open Operations & Support Engineer

Shrive Technologies; San Jose (CA); On-site; USD 170,000 - 190,000; Full time

Job summary

Shrive Technologies LLC in San Jose, CA is seeking an experienced SAP and E2Open specialist to lead direct triage, diagnostics, and incident resolution for L2 issues across PP, MM, SD, and QM modules. You will inspect IDocs, logs, queues, and payloads to fix interfaces and ensure data integrity.

You will configure and deploy workflow changes, update master data and mappings, and monitor daily data feeds and EDI transmissions between internal systems and suppliers.

Qualifications

• 8+ years of hands-on experience in SAP supply chain modules (PP/MM/SD) and E2Open.
• Strong debugging and RCA skills on complex interfaces and data flows.
• Experience with semiconductor manufacturing operations and wafer fab data.

Responsibilities

• Direct Triage & Incident Resolution: Lead investigation, debugging, and resolution of L2 issues in SAP (PP, MM, SD, or QM) and E2Open.
• System Configuration & Maintenance: Configure, test, and deploy workflow adjustments, master data updates, mapping changes, and interface enhancements within SAP and E2Open.
• Integration Monitoring & Health Checks: Monitor daily data feeds, EDI/API transmissions, and batch jobs between ERP systems and external suppliers; remediate failures.
• Root-Cause Analysis (RCA): Perform deep dives, write scripts or SQL queries to analyze data discrepancies and implement fixes.
• Runbook & Script Automation: Develop and improve runbooks, automated alert scripts, and diagnostic tools to streamline triage.

Skills

SAP

E2Open

IDocs

SQL

APIs

Web Services

Data mapping

Tools

PI/PO

CPI

Job description

Key Responsibilities

• Direct Triage & Incident Resolution: Personally lead the investigation, debugging, and resolution of L2 issues in SAP (PP, MM, SD, or QM) and E2Open. Directly inspect IDocs, error logs, queues, and payload structures to fix broken interfaces.
• System Configuration & Maintenance: Configure, test, and deploy workflow adjustments, master data updates, mapping changes, and interface enhancements within SAP and E2Open platforms.
• Integration Monitoring & Health Checks: Actively monitor daily data feeds, EDI/API transmissions, and batch jobs between internal ERP systems and external silicon foundries/suppliers; proactively remediate pipeline failures.
• Root-Cause Analysis (RCA): Perform hands-on technical deep dives into recurring operational failures, writing scripts or SQL queries to analyze data discrepancies and implementing permanent code or configuration fixes.
• Runbook & Script Automation: Develop and continuously improve technical runbooks, automated alert scripts, and diagnostic tools to streamline future triage processes. Required Qualifications & Technical Skills
• Experience: 8+ years of hands-on technical configuration and support experience in SAP supply chain modules (PP, MM, SD) and supply chain integration platforms, specifically E2Open.
• Industry Background: Strong background in semiconductor or silicon manufacturing operations (understanding wafer fab data structures, fab-to-supplier messaging, and manufacturing execution touchpoints).
• Technical Stack: Deep working knowledge of SAP IDocs, PI/PO or CPI, APIs, Web Services, and database querying/scripting (SQL). Ability to read and troubleshoot message mappings and translation scripts.
• Execution Style: A "roll-up-your-sleeves" mindset with a proven track record of directly solving complex technical and data synchronization problems in high-pressure manufacturing environments.
• Location: United States preferred (to align closely with regional operations and IT support windows).