Senior SAP Debugging & Transport Analyst (Hybrid)

Basis Technologies; Irving (TX); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Global Flexibility - work abroad for 1

Enhanced Parental Leave

Paid Volunteer Day

Employee Referral Bonus

Learning and Development Budget

Mental Health First Aiders Programme

Job summary

Basis Technologies is seeking a Level 2 Support Analyst to handle SAP technical escalations across a global customer base. You’ll dive into root cause analysis, ABAP debugging, and transport management, collaborating with Engineering, DevOps, and Customer Success to resolve production issues.

You will work in a hybrid model from Irving, TX, with the Head of Support guiding you, offering depth in SAP environments without constant travel and a clear path to higher expertise.

Qualifications

• 2-4 years in SAP technical or functional support within enterprise environments.
• Experience with SAP debugging and ABAP code analysis.
• Strong understanding of SAP architecture and transport management.
• Familiarity with SAP change management processes.
• Ability to analyse system logs, dumps, and traces effectively.
• Customer-facing technical support experience - you can hold a difficult conversation professionally.

Responsibilities

• Investigate and resolve Level 2 customer incidents related to Basis Technologies software.
• Perform root cause analysis using SAP debugging, log analysis, and system diagnostics.
• Diagnose system configuration and environment-related issues with customer technical teams.
• Support high-priority production incidents with urgency and technical rigour.
• Debug SAP ABAP programs to identify functional and technical issues.
• Analyse transport behaviour across SAP landscapes (DEV, QA, PROD).
• Communicate clearly with customer technical teams to gather diagnostic information.
• Collaborate with L3 Engineering when product defects are identified – handing over with full analysis.
• Contribute to knowledge base articles, troubleshooting documentation, and diagnostic playbooks.

Skills

SAP debugging

ABAP code analysis

SAP architecture

Customer-facing support

Tools

Jira Service Management

Job description

Basis Technologies is seeking a Level 2 Support Analyst to handle SAP technical escalations across a global customer base. You’ll dive into root cause analysis, ABAP debugging, and transport management, collaborating with Engineering, DevOps, and Customer Success to resolve production issues.

You will work in a hybrid model from Irving, TX, with the Head of Support guiding you, offering depth in SAP environments without constant travel and a clear path to higher expertise.