Senior Salvage Recovery Specialist

Clearbrook Group Services Inc.; Omaha (NE); On-site; USD 101,000 - 145,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Argo Group is seeking a Senior Salvage Recovery Shared Services Specialist to join our Claims team. This on-site role can be filled in Richmond, Albany, Chicago, Los Angeles, New York City, or Omaha, reporting to a Houston-based manager.

The ideal candidate will optimize salvage results and support other shared services functions. The position requires five years of salvage management experience, a Bachelor’s degree, and strong negotiation and communication skills.

Qualifications

• Minimum 5 years’ experience managing salvage function, including title work and vendor management.
• Strong communication skills and ability to build lasting relationships.
• Knowledge of state salvage and title laws and ability to advise claims team.

Responsibilities

• Work with adjuster, property owner, and vendors to gather documentation and ensure timely salvage process.
• Serve as primary contact with salvage vendors and manage performance and recoveries.
• Track salvage recovery through diaries and salvage reports and provide monthly updates.
• Handle total loss paperwork and process titles per state guidelines.
• Assist in locating salvage vendors and support SIU counter fraud initiatives.

Skills

Salvage management

Vendor management

Negotiation

MS Office

Education

Bachelor’s degree

Tools

Copart

Job description

Company Argo Group Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Business Title(s)

Senior Shared Services Specialist

Employment Type

Full-Time

FLSA Status

Exempt

Location

Office| Any employee, in any Clearbrook office, can apply for this opportunity and stay in their current location.

Summary

We are looking for a highly capable Senior Salvage Recovery Shared Services Specialist to join our Claims team and work from our Richmond office. Alternatively, we can fill this role in Albany, Chicago, Los Angeles, New York City, or Omaha. The position reports to a manager based in Houston. In this role, the Salvage Recovery Shared Services Specialist will have primarily responsibility for optimizing salvage results and will also assist in other key Shared Services functions. This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Essential Responsibilities

• Working under limited technical direction and within broad limits and authority, partner with adjuster, auto/property owner, and/or our vendor(s) to gather necessary documentation and ensure an accurate and timely salvage process, potentially with significant impact on departmental results.
• Solving difficult problems that requires an understanding of a broader set of issues.
• Serve as the primary point of contact with Argo’s salvage vendors; this will include managing vendor performance, tracking results and optimizing salvage recoveries.
• Track, monitor and facilitate salvage recovery through diaries and salvage reports.
• Provide monthly updates on salvage results.
• Handle total loss paperwork; process titles in accordance with various state guidelines and time requirements for total loss vehicles.
• Act as a resource for claims adjusters by answering questions regarding state salvage and title laws and assist in locating salvage vendors.
• Communicate with lien holders to secure titles, bill of sales and power of attorney forms.
• Monitor Appraiser performance and develop and monitor metrics to ensure optimal performance.
• Provide support for SIU counter fraud initiatives.

Qualifications / Experience Required

• An advanced knowledge of the salvage function, as well as an exceptional customer service focus typically obtained through: A minimum of five years’ experience managing the salvage function (including title work) and salvage vendor (such as Copart) management.
• Bachelor’s degree from an accredited university required.
• Four additional years of relevant work experience in addition to those stated above can be substituted in lieu of a degree.
• Experience working with municipalities is strongly preferred.
• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• Must have excellent communication skills and the ability to build lasting relationships.
• Ability to regularly exercise discretion and independent judgment with respect to matters of significance.
• Strong negotiation skills a must.
• Ability to take proactive and pragmatic approach to negotiation.
• Desire to work in a fast-paced environment.
• Excellent evaluation and strategic skills required.
• Must possess a strong customer focus.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO.
• Demonstrates inner strength.
• Has the courage to do the right thing and demonstrates it on a daily basis.
• Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.
• Uses listening and questioning techniques to effectively gather information from insureds and claimants.
• Proficient in MS Office Suite and other business-related software.
• Polished and professional written and verbal communication skills.
• The ability to read and write English fluently is required.
• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.

Pay Ranges

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

Richmond Pay Range: $ 101,184 - $ 120,462

Albany and Chicago Pay Range: $111,384 - $132,498

Los Angeles and New York City Pay Range: $ 121,482 - $144,636

About Working in Claims at Argo Group

Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful. Adjusters are empowered with broad authority and encouraged to develop creative, individualized solutions for each case. We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses. Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas. We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

Legal and Disability Information

PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.

Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly owned subsidiaries of Clearbrook Group Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence.

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.