Senior Salvage Recovery Specialist

Argo Group; Omaha (NE); On-site; USD 101,000 - 145,000; Full time

Benefits offered by this job

Annual bonus

Comprehensive benefits

Job summary

Argo Group seeks a Senior Salvage Recovery Shared Services Specialist to join our Claims team and optimize salvage recoveries. This is a 100% in-office role, with potential placements in Richmond, Albany, Chicago, Los Angeles, New York City, or Omaha.

You will work closely with adjusters, vendors and lien holders to drive results, manage documentation and provide regular performance updates. A bachelor’s degree and 5+ years in salvage or vendor management are required.

Qualifications

• Minimum of five years’ experience managing the salvage function (including title work) and salvage vendor management.
• Bachelor’s degree required; four additional years of relevant work experience can substitute.
• Municipalities experience strongly preferred.
• Good business acumen; understand how an insurance company works and profits.
• Excellent communication and ability to build lasting relationships.
• Strong negotiation skills; proactive and pragmatic.
• Desire to work in a fast-paced environment.
• Fluent in reading/writing English; ongoing professional development.

Responsibilities

• Partner with adjuster, auto/property owner and vendors to gather documentation and ensure an accurate salvage process.
• Solve difficult problems requiring a broad understanding of issues.
• Serve as primary contact with salvage vendors; manage performance and results.
• Track, monitor and facilitate salvage recovery through diaries and salvage reports.
• Provide monthly updates on salvage results.
• Handle total loss paperwork; process titles per state guidelines and deadlines.
• Assist adjusters by answering questions on salvage laws and locating vendors.
• Communicate with lien holders to secure titles and forms.
• Monitor appraiser performance and develop metrics for quality.
• Support SIU counter fraud initiatives.

Skills

Salvage management

Vendor management

Negotiation

Communication skills

Time management

Customer focus

Education

Bachelor’s degree

Tools

Copart

MS Office

Job description

Company

Argo Group

Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

Business Title(s)

Senior Shared Services Specialist

Employment Type

Full-Time

FLSA Status

Exempt

Location

Office| Any employee, in any Clearbrook office, can apply for this opportunity and stay in their current location.

Summary

We are looking for a highly capable Senior Salvage Recovery Shared Services Specialist to join our Claims team and work from our Richmond office. Alternatively, we can fill this role in Albany, Chicago, Los Angeles, New York City, or Omaha. The position reports to a manager based in Houston. In this role, the Salvage Recovery Shared Services Specialist will have primarily responsibility for optimizing salvage results and will also assist in other key Shared Services functions.

This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Essential Responsibilities

• Working under limited technical direction and within broad limits and authority, partner with adjuster, auto/property owner, and/or our vendor(s) to gather necessary documentation and ensure an accurate and timely salvage process, potentially with significant impact on departmental results.
• Solving difficult problems that requires an understanding of a broader set of issues.
• Serve as the primary point of contact with Argo’s salvage vendors; this will include managing vendor performance, tracking results and optimizing salvage recoveries.
• Track, monitor and facilitate salvage recovery through diaries and salvage reports.
• Provide monthly updates on salvage results.
• Handle total loss paperwork; process titles in accordance with various state guidelines and time requirements for total loss vehicles.
• Act as a resource for claims adjusters by answering questions regarding state salvage and title laws and assist in locating salvage vendors.
• Communicate with lien holders to secure titles, bill of sales and power of attorney forms.
• Monitor Appraiser performance and develop and monitor metrics to ensure optimal performance.
• Provide support for SIU counter fraud initiatives.

Qualifications / Experience Required

• An advanced knowledge of the salvage function, as well as an exceptional customer service focus typically obtained through:
• A minimum of five years’ experience managing the salvage function (including title work) and salvage vendor (such as Copart) management.
• Bachelor’s degree from an accredited university required. Four additional years of relevant work experience in addition to those stated above can be substituted in lieu of a degree.
• Experience working with municipalities is strongly preferred.
• Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
• Must have excellent communication skills and the ability to build lasting relationships.
• Ability to regularly exercise discretion and independent judgment with respect to matters of significance.This role primarily faces problems and issues that generalized and typically not complex, but require an understanding of a broader set of issues.
• Strong negotiation skills a must. Ability to take proactive and pragmatic approach to negotiation.
• Desire to work in a fast-paced environment.
• Excellent evaluation and strategic skills required.
• Must possess a strong customer focus.
• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO.
• Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
• Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.
• Uses listening and questioning techniques to effectively gather information from insureds and claimants
• Proficient in MS Office Suite and other business-related software.
• Polished and professional written and verbal communication skills.
• The ability to read and write English fluently is required.
• Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

Pay Range

• Richmond Pay Range: $ 101,184 - $ 120,462
• Albany and Chicago Pay Range: $111,384 - $132,498
• Los Angeles and New York City Pay Range: $ 121,482 - $144,636

About Working In Claims At Argo Group

• Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.
• Adjusters are empowered with broad authority and encouraged to develop creative, individualized solutions for each case.
• We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses.
• Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.
• We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

Please Note

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Benefits And Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.