Senior Salesforce Strategy & Solutions Analyst

Diverse Agile Solutions; Abingdon (VA); On-site; USD 90,000 - 150,000; Full time

Job summary

Diverse Agile Solutions seeks a Senior Salesforce Business Analyst to lead analysis, document requirements, and translate them into actionable user stories and acceptance criteria.

The role partners with Solutions and Platform teams to map business requirements to architectural specs and product roadmaps, driving value for university clients and supporting strategic priorities. A trusted Salesforce advisor bridge between business and technology.

Qualifications

• 7+ years of leading discovery workshops and documenting business requirements.
• 5+ years as a Salesforce Business Analyst or System Administrator.
• Salesforce Admin ADM-201 certification required.
• USM and/or UMGC prior experience preferred.
• Salesforce Sales/Service/Education Cloud Consultant certifications desired.
• Experience with Service Cloud, Omni-Channel, Communities, Case Management, Knowledge, CTI, SMS, Chat integration.

Responsibilities

• Lead discovery workshops with stakeholders to define objectives and outcomes.
• Document requirements, enhancements, and processes via user stories and specs.
• Design business processes and map Salesforce capabilities to requirements.
• Demonstrate Salesforce and AppExchange solutions to fit client needs.
• Facilitate demos and capture feedback for the product backlog.
• Stay current on Salesforce releases and third-party AppExchange apps.

Skills

Salesforce domain expertise

Requirements elicitation

Stakeholder management

Project management

Analytical thinking

Communication skills

Education

Salesforce Admin (ADM-201) certification

Tools

Jira

Azure DevOps

Job description

Diverse Agile Solutions seeks a Senior Salesforce Business Analyst to lead analysis, document requirements, and translate them into actionable user stories and acceptance criteria.

The role partners with Solutions and Platform teams to map business requirements to architectural specs and product roadmaps, driving value for university clients and supporting strategic priorities. A trusted Salesforce advisor bridge between business and technology.