Senior Salesforce Service Cloud Engineer

Remitly; Boca Raton (FL); On-site; USD 115,000 - 192,000; Full time

Benefits offered by this job

Annual incentive bonus

Job summary

LexisNexis Risk Solutions seeks a Salesforce Engineer to optimize customer relationship workflows, focusing on Service Cloud configurations and integrations. You will design, develop, test, and deploy Salesforce solutions, build LWCs and Apex, and drive automation and data integrity across environments.

The role emphasizes collaboration with analysts and stakeholders, adherence to security models, and active participation in Agile ceremonies to ensure timely feature delivery.

Qualifications

• Hands-on Salesforce development with at least 3 years in Service Cloud.
• Proficiency in Apex, SOQL/SOSL, and Lightning Web Components (LWC).
• Deep expertise in Service Cloud configuration: Cases, Queues, Assignment Rules, Escalation Rules, SLAs, and Entitlement Management.
• Experience with Salesforce integration patterns using REST APIs, SOAP APIs, and Platform Events.
• Proficiency in Salesforce Flow and declarative automation tools.
• Solid understanding of Salesforce security model: profiles, permission sets, roles, sharing rules, and OWD settings.
• Proven experience in Agile/Scrum teams – sprint-based delivery and backlog grooming.
• Hands-on experience with GitHub CI/CD pipelines for Salesforce deployments.
• Active Salesforce certifications: Platform Developer I (minimum); Platform Developer II preferred.
• Strong analytical and problem-solving skills with the ability to architect scalable solutions.
• Excellent communication skills to present technical concepts to non-technical stakeholders.

Responsibilities

• Design, develop, test, and deploy custom Salesforce solutions with a primary focus on Service Cloud features including Cases, Entitlements, Service Console, Omni-Channel, and Knowledge.
• Build and maintain Lightning Web Components (LWC) and Aura components to meet complex business requirements.
• Develop Apex classes, triggers, batch jobs, and scheduled jobs following best practices and governor limit guidelines.
• Configure and customize Service Cloud features such as Email-to-Case, Web-to-Case, CTI integrations, and Live Agent/Chat.
• Integrate Salesforce with third-party applications using REST/SOAP APIs, Platform Events, and middleware tools.
• Design and implement automated workflows using Flow Builder, Process Builder, and Approval Processes.
• Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions.
• Conduct code reviews, maintain technical documentation, and enforce coding standards within the development team.
• Perform data migrations and manage data integrity using tools such as Data Loader, Workbench.
• Monitor system performance, troubleshoot production issues, and implement timely resolutions.
• Stay current with Salesforce platform updates and proactively identify opportunities to leverage new features.
• Participate actively in Agile/Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Manage and execute Salesforce deployments using GitHub Actions-based CI/CD pipelines, ensuring reliable, automated, and version-controlled releases across sandbox and production environments.

Skills

Service Cloud

Apex

LWC

SOQL/SOSL

REST APIs

SOAP APIs

Platform Events

GitHub Actions

Flow

Security model

Agile/Scrum

CI/CD pipelines

Education

Salesforce Platform Developer I

Salesforce Platform Developer II

Tools

GitHub Actions

REST APIs

SOAP APIs

Platform Events

Jira

Job description

LexisNexis Risk Solutions seeks a Salesforce Engineer to optimize customer relationship workflows, focusing on Service Cloud configurations and integrations. You will design, develop, test, and deploy Salesforce solutions, build LWCs and Apex, and drive automation and data integrity across environments.

The role emphasizes collaboration with analysts and stakeholders, adherence to security models, and active participation in Agile ceremonies to ensure timely feature delivery.