Senior Salesforce Developer – Service Cloud Specialist

LexisNexis Risk Solutions; Alpharetta (GA); Hybrid; USD 115,000 - 192,000; Full time

Job summary

LexisNexis Risk Solutions is seeking a Salesforce Developer focused on Service Cloud to optimize customer relationship workflows and deliver scalable solutions. You will design, implement, and deploy components, integrate with external systems, and automate processes to support business objectives.

You will collaborate with analysts and stakeholders in an Agile environment, participate in sprints, and ensure code quality with CI/CD pipelines using GitHub Actions.

Qualifications

• Hands-on Salesforce development experience, with at least 3 years focused on Service Cloud implementations.
• Proficiency in Apex programming, SOQL/SOSL, and Lightning Web Components (LWC).
• Deep expertise in Service Cloud configuration: Cases, Queues, Assignment Rules, Escalation Rules, SLAs, and Entitlement Management.
• Experience with Salesforce integration patterns using REST APIs, SOAP APIs, and Platform Events.
• Proficiency in Salesforce Flow (Screen Flows, Auto-launched Flows, Scheduled Flows) and declarative automation tools.
• Solid understanding of Salesforce security model: profiles, permission sets, roles, sharing rules, and OWD settings.
• Proven experience working in Agile/Scrum teams — comfortable with sprint-based delivery, backlog grooming, story pointing, and iterative development cycles.
• Hands‑on experience with GitHub CI/CD pipelines for Salesforce deployments, including GitHub Actions workflows.
• Active Salesforce certifications required: Salesforce Platform Developer I (minimum); Platform Developer II preferred.
• Strong analytical and problem-solving skills with the ability to architect scalable solutions.
• Excellent communication skills with the ability to present technical concepts to non-technical stakeholders.

Responsibilities

• Design, develop, test, and deploy custom Salesforce solutions with a primary focus on Service Cloud features including Cases, Entitlements, Service Console, Omni-Channel, and Knowledge.
• Build and maintain Lightning Web Components (LWC) and Aura components to meet complex business requirements.
• Develop Apex classes, triggers, batch jobs, and scheduled jobs following best practices and governor limit guidelines.
• Configure and customize Service Cloud features such as Email-to-Case, Web-to-Case, CTI integrations, and Live Agent/Chat.
• Integrate Salesforce with third-party applications using REST/SOAP APIs, Platform Events, and middleware tools.
• Design and implement automated workflows using Flow Builder, Process Builder, and Approval Processes.
• Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions.
• Conduct code reviews, maintain technical documentation, and enforce coding standards within the development team.
• Perform data migrations and manage data integrity using tools such as Data Loader, Workbench.
• Monitor system performance, troubleshoot production issues, and implement timely resolutions.
• Stay current with Salesforce platform updates (3x annual releases) and proactively identify opportunities to leverage new features.
• Participate actively in Agile/Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure timely delivery of features.
• Manage and execute Salesforce deployments using GitHub Actions-based CI/CD pipelines, ensuring reliable, automated, and version-controlled releases across sandbox and production environments.

Skills

Salesforce Service Cloud

Apex

SOQL/SOSL

Lightning Web Components (LWC)

GitHub Actions

Agile/Scrum

REST/SOAP APIs

Platform Events

Data migrations

Salesforce security model

Tools

GitHub Actions

Salesforce

Job description

LexisNexis Risk Solutions is seeking a Salesforce Developer focused on Service Cloud to optimize customer relationship workflows and deliver scalable solutions. You will design, implement, and deploy components, integrate with external systems, and automate processes to support business objectives.

You will collaborate with analysts and stakeholders in an Agile environment, participate in sprints, and ensure code quality with CI/CD pipelines using GitHub Actions.