Consulting/Principal Engineer

Remitly; Boca Raton (FL); On-site; USD 115,000 - 192,000; Full time

Benefits offered by this job

Annual incentive bonus

Job summary

LexisNexis Risk Solutions seeks a Salesforce Engineer to optimize customer relationship workflows, focusing on Service Cloud configurations and integrations. You will design, develop, test, and deploy Salesforce solutions, build LWCs and Apex, and drive automation and data integrity across environments.

The role emphasizes collaboration with analysts and stakeholders, adherence to security models, and active participation in Agile ceremonies to ensure timely feature delivery.

Qualifications

• Hands-on Salesforce development with at least 3 years in Service Cloud.
• Proficiency in Apex, SOQL/SOSL, and Lightning Web Components (LWC).
• Deep expertise in Service Cloud configuration: Cases, Queues, Assignment Rules, Escalation Rules, SLAs, and Entitlement Management.
• Experience with Salesforce integration patterns using REST APIs, SOAP APIs, and Platform Events.
• Proficiency in Salesforce Flow and declarative automation tools.
• Solid understanding of Salesforce security model: profiles, permission sets, roles, sharing rules, and OWD settings.
• Proven experience in Agile/Scrum teams – sprint-based delivery and backlog grooming.
• Hands-on experience with GitHub CI/CD pipelines for Salesforce deployments.
• Active Salesforce certifications: Platform Developer I (minimum); Platform Developer II preferred.
• Strong analytical and problem-solving skills with the ability to architect scalable solutions.
• Excellent communication skills to present technical concepts to non-technical stakeholders.

Responsibilities

• Design, develop, test, and deploy custom Salesforce solutions with a primary focus on Service Cloud features including Cases, Entitlements, Service Console, Omni-Channel, and Knowledge.
• Build and maintain Lightning Web Components (LWC) and Aura components to meet complex business requirements.
• Develop Apex classes, triggers, batch jobs, and scheduled jobs following best practices and governor limit guidelines.
• Configure and customize Service Cloud features such as Email-to-Case, Web-to-Case, CTI integrations, and Live Agent/Chat.
• Integrate Salesforce with third-party applications using REST/SOAP APIs, Platform Events, and middleware tools.
• Design and implement automated workflows using Flow Builder, Process Builder, and Approval Processes.
• Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions.
• Conduct code reviews, maintain technical documentation, and enforce coding standards within the development team.
• Perform data migrations and manage data integrity using tools such as Data Loader, Workbench.
• Monitor system performance, troubleshoot production issues, and implement timely resolutions.
• Stay current with Salesforce platform updates and proactively identify opportunities to leverage new features.
• Participate actively in Agile/Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Manage and execute Salesforce deployments using GitHub Actions-based CI/CD pipelines, ensuring reliable, automated, and version-controlled releases across sandbox and production environments.

Skills

Service Cloud

Apex

LWC

SOQL/SOSL

REST APIs

SOAP APIs

Platform Events

GitHub Actions

Flow

Security model

Agile/Scrum

CI/CD pipelines

Education

Salesforce Platform Developer I

Salesforce Platform Developer II

Tools

GitHub Actions

REST APIs

SOAP APIs

Platform Events

Jira

Job description

Are you passionate about improving Sales and Customer Service technology to deliver better customer outcomes?

Do you enjoy optimizing workflows and systems to drive efficiency, growth, and innovation?

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/

About the Team

We deliver, maintain and support the technology used by critical customer relationship functions across LNRS. By optimizing Sales & Customer Service workflows and operations, we help drive revenue growth, operational efficiency and customer satisfaction.

About the Role

In this role, you will support and enhance the technology that underpins critical customer relationship functions across LNRS. You will focus on optimizing Sales and Customer Service workflows and operations to improve efficiency, enable growth, and deliver strong customer experiences. Working collaboratively, you will help ensure systems and processes effectively support business objectives.

Responsibilities

• Design, develop, test, and deploy custom Salesforce solutions with a primary focus on Service Cloud features including Cases, Entitlements, Service Console, Omni-Channel, and Knowledge.
• Build and maintain Lightning Web Components (LWC) and Aura components to meet complex business requirements.
• Develop Apex classes, triggers, batch jobs, and scheduled jobs following best practices and governor limit guidelines.
• Configure and customize Service Cloud features such as Email-to-Case, Web-to-Case, CTI integrations, and Live Agent/Chat.
• Integrate Salesforce with third-party applications using REST/SOAP APIs, Platform Events, and middleware tools.
• Design and implement automated workflows using Flow Builder, Process Builder, and Approval Processes.
• Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions.
• Conduct code reviews, maintain technical documentation, and enforce coding standards within the development team.
• Perform data migrations and manage data integrity using tools such as Data Loader, Workbench.
• Monitor system performance, troubleshoot production issues, and implement timely resolutions.
• Stay current with Salesforce platform updates (3x annual releases) and proactively identify opportunities to leverage new features.
• Participate actively in Agile/Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure timely delivery of features.
• Manage and execute Salesforce deployments using GitHub Actions-based CI/CD pipelines, ensuring reliable, automated, and version-controlled releases across sandbox and production environments.

Requirements

• Hands-on Salesforce development experience, with at least 3 years focused on Service Cloud implementations.
• Proficiency in Apex programming, SOQL/SOSL, and Lightning Web Components (LWC).
• Deep expertise in Service Cloud configuration: Cases, Queues, Assignment Rules, Escalation Rules, SLAs, and Entitlement Management.
• Experience with Salesforce integration patterns using REST APIs, SOAP APIs, and Platform Events.
• Proficiency in Salesforce Flow (Screen Flows, Auto-launched Flows, Scheduled Flows) and declarative automation tools.
• Solid understanding of Salesforce security model: profiles, permission sets, roles, sharing rules, and OWD settings.
• Proven experience working in Agile/Scrum teams — comfortable with sprint-based delivery, backlog grooming, story pointing, and iterative development cycles.
• Hands-on experience with GitHub CI/CD pipelines for Salesforce deployments, including GitHub Actions workflows.
• Active Salesforce certifications required: Salesforce Platform Developer I (minimum); Platform Developer II preferred.
• Strong analytical and problem-solving skills with the ability to architect scalable solutions.
• Excellent communication skills with the ability to present technical concepts to non-technical stakeholders.

Preferred Qualifications

• Salesforce Certified Service Cloud Consultant certification strongly preferred.
• Experience with Salesforce Field Service (FSL) or Experience Cloud is a plus.
• Knowledge of agile development methodologies (Scrum/Kanban) and tools such as Jira.
• Experience with Einstein AI features, including Einstein Bots and Einstein Case Classification.
• Exposure to multi-org Salesforce environments and cross-cloud implementations.
• Experience with Salesforce Agentforce — including building and configuring AI Agents, defining agent topics and actions, and integrating Agentforce into Service Cloud workflows to automate customer interactions and case resolution.

Risk benefit statement

Learn more about the LexisNexis Risk team and how we work https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000

U.S. National Base Pay Range: $115,400 - $192,300. Geographic differentials may apply in some locations to better reflect local market rates.This job is eligible for an annual incentive bonus.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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