Senior Salesforce & Revenue Operations Analyst (AI-Powered)

Francisco Partners; United States; On-site; USD 85,000 - 117,000; Full time

Job summary

Veradigm is seeking a capable business analyst to join our healthcare technology team. You will own backlog readiness, run requirements sessions across Sales, Finance, Professional Services, Customer Success and Marketing, and document processes from current to future-state.

In this role you will work with Salesforce, Zuora, Kantata, Gainsight, Marketing Cloud and Boomi, applying Agile Scrum practices and AI-assisted analysis to deliver high-value solutions that support physician practices,

Qualifications

• 4+ years of business analysis experience with enterprise business applications.
• 3+ years hands-on business analysis on Salesforce / CPQ / Sales Cloud.
• Ability to apply business analysis skills across multiple platforms and learn new systems quickly.
• Strong experience in Agile Scrum environments, including writing user stories and acceptance criteria.
• Hands-on experience with Jira and Confluence.
• Experience with process mapping and documentation (BPMN, swimlane diagrams, Visio or Lucidchart).
• Proven ability to influence senior stakeholders without direct authority.
• Excellent written and verbal communication skills.
• Bachelor’s degree in Business, Information Systems or related field, or equivalent experience.

Responsibilities

• Manage the intake of business requests: clarify the problem, define scope, assess business value and prepare the work for the delivery backlog.
• Run requirements sessions with stakeholders across Sales, Finance, Professional Services, Customer Success and Marketing.
• Document current-state and future-state business processes, and identify gaps, risks and improvements.
• Write clear user stories, acceptance criteria and process flows in Jira, and maintain supporting documentation in Confluence.
• Own backlog readiness. Make sure work is well-defined, prioritized and ready before sprint planning.
• Take part in Agile Scrum ceremonies, including backlog refinement, sprint planning, reviews and retrospectives.
• Work with developers, admins and QA through delivery. Answer requirements questions, support testing and confirm solutions meet acceptance criteria.
• Analyze cross-system processes and data flows, such as quote-to-cash, professional services delivery and customer lifecycle, across Salesforce, Zuora, Kantata, Gainsight and Boomi integrations.
• Help prioritize work by bringing data, business impact and tradeoffs to stakeholders.
• Set and maintain requirements and documentation standards. Guide stakeholders and other contributors to follow them.
• Influence stakeholders at all levels. Push back constructively on incomplete, conflicting or low-value requests.
• Support user acceptance testing, release communications and change management.

Skills

Business analysis

Salesforce CPQ / Sales Cloud

Agile Scrum

Jira and Confluence

Process mapping

Communication skills

Stakeholder influence

Education

Bachelor’s degree in Business or Information Systems

Tools

Jira

Confluence

BPMN

Visio

Lucidchart

Job description

Veradigm is seeking a capable business analyst to join our healthcare technology team. You will own backlog readiness, run requirements sessions across Sales, Finance, Professional Services, Customer Success and Marketing, and document processes from current to future-state.

In this role you will work with Salesforce, Zuora, Kantata, Gainsight, Marketing Cloud and Boomi, applying Agile Scrum practices and AI-assisted analysis to deliver high-value solutions that support physician practices,