Senior Salesforce Platform Lead - AI & Automation

Chan Zuckerberg Initiative; Redwood City (CA); Híbrido; USD 171.000 - 214.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) employer match

Volunteer time off

Family-forming benefits

Relocation assistance

Hybrid schedule (onsite 60%)

Descripción de la vacante

Chan Zuckerberg Initiative in Redwood City, CA seeks a Senior Enterprise Systems Analyst to lead Salesforce initiatives end-to-end, from strategy to delivery and governance. You will collaborate with the Central Technology Team, business units, and external partners to optimize processes and user experiences.

The role demands 8+ years in Salesforce design, Administrator Certification, and strong program management, with experience in AI tools and enterprise architecture alignment.

Formación

• 8+ years designing Salesforce solutions.
• Salesforce Administrator Certification required.
• Experience managing complex technical programs.
• Strong communication with technical and non-technical audiences.
• Proficiency with Jira, Confluence, Airtable.
• Experience with AI-powered tools to accelerate discovery and decision-making.
• Knowledge of Agentforce, Einstein AI, Marketing Cloud.

Responsabilidades

• Lead planning, execution, and delivery of complex Salesforce initiatives.
• Own and maintain the platform roadmap, prioritizing requests across units.
• Define and track platform success metrics (adoption, satisfaction, cycle time).
• Translate business needs into technical specifications and configurations.
• Hands-on configuration, testing, and QA for releases.
• Maintain technical documentation and drive continuous improvement.

Conocimientos

Salesforce

Program management

Agile methods

Jira

Confluence

Airtable

AI governance

Herramientas

DocuSign

Conga

GitHub

Descripción del empleo

Chan Zuckerberg Initiative in Redwood City, CA seeks a Senior Enterprise Systems Analyst to lead Salesforce initiatives end-to-end, from strategy to delivery and governance. You will collaborate with the Central Technology Team, business units, and external partners to optimize processes and user experiences.

The role demands 8+ years in Salesforce design, Administrator Certification, and strong program management, with experience in AI tools and enterprise architecture alignment.