Senior Salesforce Platform Engineer

Amplitude; San Francisco (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

Amplitude is seeking a Senior Salesforce Platform Engineer to own end-to-end visibility into our Salesforce ecosystem, including CPQ, quotes, and integration with NetSuite and Snowflake.

You will collaborate with RevOps, Sales, Finance, Product & Engineering to implement governance, data quality, and release management. Strong Apex, SOQL/SOSL, and Salesforce Admin certification are required, with experience in production revenue environments.

Qualifications

• 5+ years of Salesforce administration experience, including hands-on work with Salesforce CPQ and quote-to-cash processes in a production revenue organization.
• Hands-on experience with Salesforce Sales Cloud and a functional understanding of CPQ, pricing rules, and the quote-to-contract-to-order handoff.
• Hands-on experience writing and maintaining Apex (triggers, classes, batch/schedulable jobs), with the ability to read, troubleshoot, and safely extend existing code
• Foundational knowledge of other Salesforce development concepts (Visualforce, Lightning Web Components, SOQL/SOSL, platform limits)
• Experience integrating Salesforce with third-party tools via native connectors, managed packages, or integration platforms
• Strong customer service orientation, with a genuine desire to help users work through problems
• Certified Salesforce Administrator or similar experience
• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent practical experience)

Responsibilities

• Hands-on platform administration, configuration, troubleshooting, maintenance, testing, upgrades, and user support
• Maintain and optimize CPQ, pricing, quoting, and opportunity workflows to support the quote-to-cash process
• Serve as the escalation line of support for Salesforce, handling escalated issues such as contract, entitlement, and provisioning discrepancies, driving root cause fixes
• Collaborate cross-functionally with business stakeholders, gather requirements independently, and serve as a trusted partner for end users across the RevOps and Salesforce ecosystem.
• Define and implement Salesforce standard operating procedures including but not limited to: field hygiene, data retention, integrations, permission sets, validation rules
• Conduct regular system audits and health checks to proactively identify and resolve data quality issues
• Manage pre-production and production environments, deploy changes using change sets or devops tooling, and ensure integrity of changes made to production systems.
• Own Salesforce license allocation and forecasting, and monitor data storage against org limits
• Build integrations, data flows, and install managed packages between Salesforce and external systems
• Create and maintain system documentation for cross-team training, and participate in release planning, UAT, and post-deployment validation
• Contribute as part of the GTM Engineering team to implement roadmap initiatives, working from design through testing and deployment.
• Stay current with Salesforce platform changes and proactively recommend relevant new features or capabilities

Skills

Salesforce Administration

Apex development

Sales Cloud

CPQ

SOQL/SOSL

Integration

Customer service

Education

Bachelor's degree or higher

Tools

Copado

GitHub

Job description

Amplitude is the leading AI analytics platform, helping over 4,700 customers-including Atlassian, Burger King, NBCUniversal, and Square-build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2's Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com .

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude's Commitment to Diversity Equity & Inclusion (DEI)

Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion-one focused on psychological safety, empathy, and human connection-that will allow employees of all backgrounds to thrive.

Amplitude is looking for a Senior Salesforce Platform Engineer to support the scaling and ongoing evolution of our go-to-market (GTM) systems. You'll own end-to-end visibility into our Salesforce platform, from day-to-day configuration and support to long-term architecture and improvement.

As part of our GTM Engineering team, you'll partner with Sales, GTM Operations, Finance, Product & Engineering, and GTM leadership to deliver well-governed solutions across Salesforce and connected platforms like CPQ, NetSuite, Amplitude, and Snowflake.

What You'll Do

• Hands-on platform administration, configuration, troubleshooting, maintenance, testing, upgrades, and user support
• Maintain and optimize CPQ, pricing, quoting, and opportunity workflows to support the quote-to-cash process
• Serve as the escalation line of support for Salesforce, handling escalated issues such as contract, entitlement, and provisioning discrepancies, driving root cause fixes
• Collaborate cross-functionally with business stakeholders, gather requirements independently, and serve as a trusted partner for end users across the RevOps and Salesforce ecosystem.
• Define and implement Salesforce standard operating procedures including but not limited to: field hygiene, data retention, integrations, permission sets, validation rules
• Conduct regular system audits and health checks to proactively identify and resolve data quality issues
• Manage pre-production and production environments, deploy changes using change sets or devops tooling, and ensure integrity of changes made to production systems.
• Own Salesforce license allocation and forecasting, and monitor data storage against org limits
• Build integrations, data flows, and install managed packages between Salesforce and external systems
• Create and maintain system documentation for cross-team training, and participate in release planning, UAT, and post-deployment validation
• Contribute as part of the GTM Engineering team to implement roadmap initiatives, working from design through testing and deployment.
• Stay current with Salesforce platform changes and proactively recommend relevant new features or capabilities

Your First Six Months of Impact

• Transition our reactive Salesforce support into an agent supported triage engine
• Define a data retention strategy and identify opportunities to optimize data storage
• Refine Salesforce RBAC for consistency across users and profiles
• Respond to reactive CPQ questions independently

What You'll Bring

• 5+ years of Salesforce administration experience, including hands-on work with Salesforce CPQ and quote-to-cash processes in a production revenue organization
• Hands-on experience with Salesforce Sales Cloud and a functional understanding of CPQ, pricing rules, and the quote-to-contract-to-order handoff
• Hands-on experience writing and maintaining Apex (triggers, classes, batch/schedulable jobs), with the ability to read, troubleshoot, and safely extend existing code
• Foundational knowledge of other Salesforce development concepts (Visualforce, Lightning Web Components, SOQL/SOSL, platform limits)
• Experience integrating Salesforce with third-party tools via native connectors, managed packages, or integration platforms
• Strong customer service orientation, with a genuine desire to help users work through problems
• Certified Salesforce Administrator or similar experience
• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent practical experience)

Nice to Have

• Salesforce certifications such as CPQ Specialist, CPQ and Billing Consultant Accredited Professional, or Platform Developer I/II
• Experience supporting Salesforce at a global, publicly traded company under SOX compliance
• Experience with Salesforce CI/CD and release automation (e.g. Copado, GitHub) across sandboxes and productio