Senior Salesforce Developer

AAA; Coppell (TX); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Pension

Tuition assistance

Floating holidays

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in Coppell, TX seeks a Senior Salesforce Developer to lead architecture and delivery across Service Cloud and Field Service Lightning. You will design scalable Salesforce solutions, guide technical direction, and drive complex multi-cloud implementations including Agentforce/AI agent concepts.

The role requires deep expertise in LWC/Apex/Service Cloud and strong DevOps with Gearset and Git workflows; mentorship and governance are key components.

Qualifications

• 8+ years of hands-on Salesforce development experience in enterprise environments.
• Proven leadership in large-scale, multi-cloud Salesforce implementations.
• Deep expertise in: LWC/Aura, APEX (classes, triggers, batch/queueable jobs), Service Cloud, REST/SOAP, CDC.
• Strong DevOps experience with Gearset and Git-based workflows.

Responsibilities

• Own end-to-end technical design for major Salesforce initiatives across Service Cloud, FSL, and integrations.
• Define engineering standards, patterns, and best practices for LWC, APEX, integrations, and DevOps.
• Lead multi-cloud architecture, data models, and integration strategies.
• Architect and implement advanced Service Cloud capabilities including omni-channel routing and case automation.
• Oversee FSL implementations including scheduling logic and dispatcher customization.
• Mentor junior/mid-level developers and drive governance and code quality.

Skills

LWC/Aura mastery

APEX

Integration design

Leadership

DevOps

Problem-solving

Education

Bachelor's degree in Computer Science or Engineering

Tools

Gearset

Git-based workflows

CI/CD pipelines

MuleSoft

Job description

Senior Salesforce Developer

We are seeking a highly skilled Senior Salesforce Developer who will serve as a technical leader and strategic contributor across our Salesforce ecosystem. This role requires deep mastery of Lightning Web Components (LWC/Aura), APEX, integration architecture, and advanced programmatic development across Salesforce Service Cloud and Field Service Lightning (FSL). The ideal candidate brings proven experience designing scalable enterprise solutions, guiding technical direction, and delivering complex multi-cloud implementations that span Service and Field operations. Expertise in Agentforce / AI-agent frameworks is strongly preferred.

Job Duties

Technical Leadership & Architecture

• Own end-to-end technical design for major Salesforce initiatives, ensuring scalable, secure, and high-performance solutions across Service Cloud, FSL, and integrated systems
• Define engineering standards, patterns, and best practices for LWC, APEX, integrations, and DevOps
• Partner with architects to shape multi-cloud architecture, data models, and integration strategies

Advanced Development & Platform Engineering

• Design, build, and optimize complex Salesforce components using LWC, Aura, APEX classes/triggers, asynchronous processing, and platform events
• Lead development of Agentforce (service/field AI agents), embedding intelligent automation into agent and field workflows
• Architect and implement advanced Service Cloud capabilities including omni-channel routing, case automation, and custom agent experiences
• Oversee Field Service Lightning (FSL) implementations including scheduling logic, dispatcher console customization, mobile app extensibility, and emergency roadside workflows

Integration & Data Engineering

• Architect and implement integrations using REST/SOAP APIs, Platform Events, Change Data Capture, and middleware (e.g., MuleSoft)
• Ensure data consistency and orchestration across Service Cloud, FSL, and external platforms
• Establish patterns for error handling, monitoring, and high-volume data processing

Delivery Ownership & Governance

• Lead technical delivery for cross-functional projects, ensuring quality, timelines, and alignment with business objectives
• Build and maintain scalable release pipelines using Gearset, ensuring smooth integration with Git workflows, automated testing, and quality checks
• Enforce governance standards including security/sharing model, code quality, performance optimization, and compliance with Salesforce limits

Mentorship & Cross‑Functional Collaboration

• Mentor and coach junior and mid-level developers, fostering a culture of technical excellence
• Translate complex technical concepts into clear guidance for business stakeholders
• Proactively identify platform improvements, emerging capabilities, and opportunities for innovation

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field
• 8+ years of hands-on Salesforce development experience in enterprise environments
• Demonstrated leadership in large-scale, multi-cloud Salesforce implementations
• Deep expertise in:
  • Lightning Web Components (LWC) and/or Aura
  • APEX (classes, triggers, batch/queueable jobs, asynchronous patterns)
  • Service Cloud configuration and customization
  • Integration frameworks: REST/SOAP APIs, Platform Events, CDC
  • Salesforce DevOps using Gearset, Git-based workflows, and automated CI/CD pipelines
  • Strong command of Salesforce security/sharing model, data modeling, SOQL/SOSL, and performance optimization
  • Proven ability to lead technical delivery, influence architecture, and drive engineering standards

Preferred Qualifications

• Salesforce certifications such as Platform Developer I & II, Service Cloud Consultant, FSL Consultant, Agentforce/Einstein certifications
• Experience designing and deploying Agentforce or AI-driven digital agent solutions
• Background in insurance, field service, or roadside assistance domains
• Familiarity with middleware platforms (MuleSoft, Boomi) and third‑party integrations (telemetry, dispatch, repair networks)
• Demonstrated leadership in setting technical direction, mentoring teams, and elevating engineering practices

Skills & Attributes

• Exceptional problem-solving, debugging, and performance-tuning skills in complex Salesforce environments
• Strong communication skills with the ability to influence technical and non-technical stakeholders
• Strategic thinker with a hands-on, delivery-focused mindset
• Commitment to continuous learning, especially in emerging areas such as AI agents, automation, and large-scale orchestration

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

#LI-NN1

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify