Senior Salesforce Delivery Lead — Global Programs

Robotic Technologies Automation; King of Prussia (PA); On-site; USD 89,000 - 126,000; Full time

Job summary

Robotic Technologies Automation in King of Prussia, PA is seeking an experienced Salesforce Technical Delivery Manager to lead end-to-end Salesforce initiatives spanning Sales Cloud, Service Cloud, and Experience Cloud, including integrations and enterprise platforms.

You will oversee global onsite/offshore delivery, governance, and risk management, partner with stakeholders, and ensure high-quality releases and value realization across IT and business teams.

Qualifications

• 14+ years IT experience with at least 5 years leading enterprise Salesforce delivery programs.
• Experience delivering large-scale Salesforce implementations and CRM transformations.
• Hands-on with Sales Cloud, Service Cloud, and Experience Cloud; strong integration experience.

Responsibilities

• Lead end-to-end delivery of Salesforce programs from requirements through deployment and hyper care.
• Manage global onsite/offshore teams including Technical Leads, BAs, QA teams, and PMs.
• Drive delivery governance, release planning, risk management, budget tracking, and exec reporting.
• Partner with business stakeholders to align technology solutions with business objectives.
• Review designs and guide Salesforce architecture, integrations, and best practices.
• Oversee integrations with Salesforce, MuleSoft, Kafka, Azure services, ERP, MDM, and third-party apps.
• Ensure SDLC, Agile, DevOps, security, and compliance standards.
• Facilitate executive steering committees, status reviews, and cross-functional leadership meetings.

Skills

Salesforce delivery leadership

Sales Cloud

Service Cloud

Experience Cloud

DevOps tooling

Stakeholder management

Project governance

Communication

Tools

Copado

Azure DevOps

GitHub

Job description

Robotic Technologies Automation in King of Prussia, PA is seeking an experienced Salesforce Technical Delivery Manager to lead end-to-end Salesforce initiatives spanning Sales Cloud, Service Cloud, and Experience Cloud, including integrations and enterprise platforms.

You will oversee global onsite/offshore delivery, governance, and risk management, partner with stakeholders, and ensure high-quality releases and value realization across IT and business teams.