Senior Salesforce BA - Medicaid Modernization & Agile

ICF International; Reston (VA); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

ICF International is seeking a Lead Salesforce Business Analyst to support Product Owners and delivery teams in defining, refining, and managing Salesforce requirements across the SDLC. The role centers on acting as the liaison between business stakeholders and technical teams to ensure Salesforce solutions align with objectives and have clearly defined acceptance criteria.

The ideal candidate will bring extensive experience with Salesforce implementations, Agile delivery, and ownership of user

Formación

• Bachelor's degree required.
• Three (3) years of experience leading Business Analyst supporting enterprise software development projects.
• Minimum of three (3) years of experience supporting Salesforce implementations or Salesforce-based business solutions.
• Must be able to obtain and maintain a Public Trust clearance.
• Candidate must reside in the United States, be authorized to work in the United States, and work must be performed in the United States.
• Must have lived in the United States three full years out of the last five years.

Responsabilidades

• Partner closely with Product Owners, business stakeholders, architects, and Salesforce delivery teams to gather, analyze, document, and refine business requirements.
• Lead requirements elicitation sessions, stakeholder interviews, workshops, and discovery activities to identify business needs and desired outcomes.
• Translate business requirements into detailed user stories, process flows, functional specifications, and acceptance criteria.
• Own user stories throughout the entire Agile lifecycle, ensuring requirements remain clear, prioritized, and development-ready.
• Manage story refinement activities, ensuring development teams have sufficient detail to estimate and implement solutions.
• Support Product Owners with backlog management, prioritization, release planning, and roadmap execution.
• Collaborate with Salesforce developers, administrators, architects, and QA teams to ensure solutions meet business requirements.
• Validate requirements through system demonstrations, testing activities, and user acceptance testing (UAT).
• Facilitate Agile ceremonies including backlog refinement, sprint planning, sprint reviews, and stakeholder demonstrations.
• Track requirements, dependencies, risks, assumptions, and decisions throughout the project lifecycle.
• Create and maintain business process documentation, user guides, workflow diagrams, and requirements artifacts.
• Support release management activities and ensure successful deployment of Salesforce enhancements and new functionality.
• Analyze current business processes and recommend Salesforce best practice solutions to improve efficiency and user experience.
• Assist with change management, stakeholder communications, and user adoption activities.

Educación

Bachelor's degree

Descripción del empleo

ICF International is seeking a Lead Salesforce Business Analyst to support Product Owners and delivery teams in defining, refining, and managing Salesforce requirements across the SDLC. The role centers on acting as the liaison between business stakeholders and technical teams to ensure Salesforce solutions align with objectives and have clearly defined acceptance criteria.

The ideal candidate will bring extensive experience with Salesforce implementations, Agile delivery, and ownership of user