Senior Salesforce & AI-Driven BA — Hybrid Austin

Industrial Electric Manufacturing

Austin (TX)

Hybrid

USD 110,000 - 165,000

Full time

9 days ago

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Job summary

IEM in Austin, TX is seeking a senior, consultative Business Analyst with strong Salesforce experience to lead business discovery and delivery for enterprise technology initiatives. You will partner with leaders, operations, developers, and testers to translate goals into prioritized backlog.

Responsibilities include eliciting requirements, shaping recommendations, writing actionable user stories, managing the Agile process, coordinating QA and releases, and developing process maps and user

Qualifications

5+ years in a Business Analyst role, including stakeholder discovery, shaping recommendations, and writing actionable user stories.
Agile methodology: direct experience in Agile/Scrum with backlog refinement, sprint cycles, and the link between epics, features, user stories, tasks, acceptance criteria, and releases.
Requirements documentation: strong ability to elicit, analyze, document, validate, and prioritize business requirements, process flows, data requirements, and acceptance criteria.
Agile tools proficiency: experience creating and managing epics, user stories, backlogs, workflows, and reporting in Jira or similar platforms.
Salesforce business analysis experience: demonstrated experience gathering requirements and delivering enhancements within Salesforce (objects, data model, automation, reporting, security/sharing, integrations).

Responsibilities

Lead stakeholder discovery and requirements acquisition: facilitate interviews, workshops, and walkthroughs to uncover goals, pain points, data needs, and success measures; translate into clear requirements.
Guide stakeholders to decisions and recommended solutions: present practical Salesforce-enabled process improvements, data quality, reporting, and user experience.
Translate objectives into epics, features, and user stories; define acceptance criteria, dependencies, and priorities for refinement and releases.
Support testing and release readiness: define test scenarios, coordinate UAT, track issues, and obtain business sign-off for releases.
Document processes and workflows: create current and future-state process maps, SOPs, data requirements, and technical specifications.
Develop user enablement materials: create job aids, quick-reference guides, FAQs, and release communications.
Backlog management: maintain traceability from objectives through epics, user stories, testing, and releases; prioritize Salesforce, MuleSoft, and AI requirements.
Facilitate Agile delivery: lead backlog refinement, sprint planning, standups, reviews/demos, and retrospectives.
Leverage AI tools for productivity: generate and improve user stories, test cases, documentation using approved AI tools; ensure validation.
Collaborate cross-functionally: bridge between users, leaders, developers, IT, and external stakeholders; communicate decisions and risks.