Senior Salesforce Agentforce Developer

Veriipro; Seattle (WA); On-site; USD 180,000 - 240,000; Full time

Job summary

Veriipro in Seattle, WA, seeks a Senior Salesforce Architect to design and deliver enterprise Service Cloud solutions and Agentforce implementations. You will architect, configure, and code using Apex, LWC, Flow, and APIs while guiding phased deployments and integrations with Snowflake.

You will lead technical design reviews, mentor developers, and collaborate with admins, data engineers, and vendors to ensure scalable, secure solutions and strong SLA performance.

Qualifications

• 8+ years delivering enterprise Salesforce solutions.
• Strong hands-on experience with Salesforce Service Cloud.
• Proven implementation experience with Salesforce Agentforce.
• Expertise in Apex, LWC, Flow, and APIs.
• Experience with enterprise data platforms and data integrations.
• Knowledge of Kafka or similar event-driven messaging technologies.
• Strong security, governance, and deployment practices.
• Ability to lead technical discussions and mentor developers.
• Excellent communication and stakeholder management.

Responsibilities

• Design, develop, and implement Salesforce Service Cloud solutions for enterprise environments.
• Lead Agentforce implementation initiatives from discovery to deployment.
• Configure and customize Agentforce Builder, topics, subagents, instructions, actions, and Prompt Builder.
• Develop custom capabilities using Salesforce Flow, Apex, LWC, and APIs.
• Implement Service Cloud with case management, omnichannel routing, knowledge, and SLAs.
• Design and secure integrations with Snowflake and other data platforms.
• Work with batch and real-time integration patterns and event-driven architectures.
• Establish best practices for Agentforce security and production monitoring.
• Lead technical design reviews, code reviews, and mentoring of Salesforce developers.
• Conduct customer discovery and architecture workshops; guide phased implementations.
• Define and monitor performance metrics for Agentforce and Service Cloud.

Skills

Salesforce Service Cloud

Agentforce

Apex

LWC

Salesforce Flow

REST APIs

SOAP APIs

Data integrations

Snowflake

Kafka

Java

Spring Boot

Security governance

Mentoring

Solution architecture

Tools

Snowflake

Kafka

REST APIs

SOAP APIs

Java

Spring Boot

Job description

Primary Responsibilities

• Design, develop, and implement Salesforce Service Cloud solutions for enterprise environments.
• Lead Agentforce implementation initiatives, including use-case discovery, solution architecture, configuration, development, testing, and deployment.
• Configure and customize Agentforce Builder, topics, subagents, instructions, actions, and Prompt Builder.
• Develop custom capabilities using Salesforce Flow, Apex, Lightning Web Components (LWC), and APIs.
• Implement Service Cloud capabilities, including case management, omnichannel routing, digital channels, knowledge management, entitlements, and SLAs.
• Design and implement secure integrations between Salesforce and enterprise data platforms, including Snowflake.
• Work with batch and real-time integration patterns and event-driven architectures using Kafka or similar technologies.
• Establish best practices for Agentforce security, data grounding, access controls, testing, evaluation, and production monitoring.
• Lead technical design reviews, code reviews, troubleshooting, and mentoring of Salesforce developers.
• Conduct customer discovery and architecture workshops, recommend suitable solutions, and guide phased implementation strategies.
• Define and monitor performance metrics for Agentforce and Service Cloud, including resolution rates, escalation rates, response quality, and SLA performance.
• Collaborate with Salesforce administrators, data engineers, analytics teams, system integrators, and third-party vendors.
• Evaluate Salesforce platform capabilities, licensing, consumption models, and integration dependencies.

Required Qualifications

• 8+ years of experience delivering enterprise Salesforce solutions.
• Strong hands-on experience with Salesforce Service Cloud.
• Proven implementation experience with Salesforce Agentforce.
• Expertise in Agentforce Builder, Prompt Builder, topics, subagents, actions, and custom capabilities.
• Strong development skills in Apex, Lightning Web Components (LWC), Salesforce Flow, and REST/SOAP APIs.
• Experience with enterprise application integrations and Salesforce integration architecture.
• Hands-on experience integrating Salesforce with Snowflake or similar enterprise data platforms.
• Knowledge of Kafka or similar event-driven messaging technologies.
• Experience with Java, Spring Boot, and enterprise API integrations.
• Strong understanding of Salesforce security, sharing, governor limits, and deployment practices.
• Experience with Agentforce testing, evaluation, monitoring, and production optimization.
• Ability to lead technical discussions, mentor developers, and independently advise customers on Salesforce solutions.
• Excellent communication, stakeholder management, and technical leadership skills.

Preferred Qualifications

• Experience with Salesforce Data Cloud (Data 360).
• Experience in contact center operations and customer service transformation.
• Knowledge of enterprise data models, reporting, and business performance metrics.
• Experience working with Salesforce product teams and understanding licensing and consumption models.
• Experience with multiple system integrators and complex enterprise delivery environments.