Senior Sales Support Specialist

AutoStore; Salem (NH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA with company contribution

Paid time off and holidays

401(k) with employer match

Educational assistance

Life Insurance

Disability Insurance

Employee Assistance Program

Job summary

AutoStore is seeking a Senior Sales Support Specialist to own the commercial and operational flow from PO intake through booking and warehouse release. You will review purchase orders, quotations, commercial terms, delivery requirements, and supporting documentation to ensure accurate orders across ERP, CRM, and related systems.

You will collaborate with Sales, Finance, Production, Operations, and Logistics to move orders into execution, communicate risks, and identify improvements.

Qualifications

• Experience in sales support, order management or commercial operations.
• Proficient with ERP/CRM systems, strong data accuracy.
• Strong written and verbal English skills, customer‑facing experience.

Responsibilities

• Own order intake from PO receipt through booking and warehouse release.
• Review POs, quotations, terms, and delivery requirements for accuracy.
• Coordinate with Finance, Purchasing, Production, Operations, and Logistics.
• Identify discrepancies and risks, drive timely action and improvements.
• Support partners and Sales teams with clear, proactive communication.

Skills

Sales support

Order management

Cross-functional collaboration

Attention to detail

English communication

Education

Bachelor's degree in supply chain, logistics, business or related

Tools

ERP systems

CRM systems (Salesforce)

Job description

AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations. We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space. AutoStore – moving things forward. The Role: As a Senior Sales Support Specialist, you will own the commercial and operational flow from purchase order intake through booking and warehouse release.

Key Tasks and Responsibilities:

Order Intake and Booking

Own sales orders from purchase order receipt through validation, booking, and warehouse release. Review purchase orders, quotations, commercial terms, delivery requirements, and supporting documentation. Create and maintain accurate orders and records across ERP, CRM, and related systems. Complete bookings within agreed service levels and applicable commercial, financial, operational, and compliance requirements. Identify and resolve discrepancies, missing information, booking risks, order changes, cancellations, and exceptions. Maintain accurate order status, documentation, data quality, and audit trails.

Partner and Cross-Functional Execution

Serve as a trusted contact for partners, Sales teams, and internal stakeholders throughout the booking process. Guide partners on purchase-order requirements, documentation, delivery readiness, and next steps. Communicate risks, dependencies, decisions, and required actions clearly and proactively. Coordinate with Finance, Purchasing, Production, Operations, and Logistics to move orders efficiently into execution. Support purchasing activities, logistics handoffs, delivery planning, and invoicing. Bring the right teams together when ownership or dependencies are unclear.

Operational Excellence and Innovation

Use operational data to identify delays, recurring discrepancies, rework, and process bottlenecks. Recommend practical improvements that simplify work, improve accuracy, and accelerate booking. Contribute to process standardization, system enhancements, automation, and continuous-improvement initiatives. Use AI-enabled tools responsibly to support activities such as case summarization, knowledge retrieval, risk identification, and data-quality checks. Look beyond individual transactions to identify patterns, address root causes, and turn improvements into repeatable processes and shared knowledge.

Senior-Level Contribution

Take ownership of complex, high-value, or time-sensitive orders and critical exceptions. Serve as a subject‑matter resource for booking processes, systems, and commercial requirements. Coach and support colleagues through practical guidance and knowledge sharing. Help establish consistent ways of working across teams and regions. Model strong ownership, sound judgement, responsiveness, and execution discipline.

Key Qualifications:

• Relevant experience in sales support, order management, commercial operations, customer service, shipping, logistics, or a related field.
• Experience managing purchase orders, sales orders, discrepancies, changes, and cross‑functional dependencies.
• Experience using ERP and CRM systems; Salesforce experience is an advantage.
• Strong attention to detail, organization, problem‑solving, and follow‑through.
• Ability to manage competing priorities and make informed decisions independently.
• A service‑oriented mindset balanced with commercial judgment, accuracy, and compliance.
• Strong written and verbal English skills; additional languages are an advantage.
• Experience with process improvement, automation, or operational excellence is beneficial.
• Curiosity and willingness to adopt AI-enabled tools and new digital ways of working.
• Relevant education in supply chain, logistics, business, finance, or sales operations is preferred; relevant experience may compensate for formal education.

We Offer:

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
• Retirement 401(k) plan with employer match and discretionary profit sharing contribution
• Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
• Group Life Insurance
• Voluntary Additional Life Insurance
• Disability Insurance
• Employee Assistance programs

AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.

AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy‑related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

We believe that following a defined and structured recruitment process will ensure that we have a fair and equal process for all candidates.