Senior Sales Support Specialist

AutoStore™; Salem (VA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

HSA with company contribution

12 holidays + paid time off + parental

401(k) plan with employer match

Educational assistance & professional

Life Insurance & Disability Insurance

Job summary

AutoStore™ is seeking a Senior Sales Support Specialist to own the commercial and operational flow from PO intake through booking and warehouse release. You will ensure orders are complete, accurate, and compliant while collaborating with Sales, Finance, Purchasing, Production, Operations, and Logistics.

This role goes beyond order processing, bringing clarity to complex orders, identifying risks early, resolving exceptions, and protecting booking and delivery commitments.

Qualifications

• Relevant experience in sales support, order management, commercial operations, customer service, shipping, logistics, or a related field.

Responsibilities

• Own sales orders from PO receipt through validation, booking, and warehouse release.
• Review purchase orders, quotations, commercial terms, delivery requirements, and supporting documentation.
• Create and maintain accurate orders and records across ERP, CRM, and related systems.
• Complete bookings within agreed service levels and applicable requirements.
• Identify and resolve discrepancies, missing information, booking risks, order changes, cancellations, and exceptions.
• Maintain accurate order status, documentation, data quality, and audit trails.
• Serve as a trusted contact for partners, Sales teams, and internal stakeholders throughout the booking process.
• Guide partners on PO requirements, documentation, delivery readiness, and next steps.
• Communicate risks, dependencies, decisions, and required actions clearly and proactively.
• Coordinate with Finance, Purchasing, Production, Operations, and Logistics to move orders efficiently into execution.
• Support purchasing activities, logistics handoffs, delivery planning, and invoicing.
• Bring the right teams together when ownership or dependencies are unclear.
• Use operational data to identify delays, discrepancies, bottlenecks, and rework.
• Recommend practical improvements that simplify work and accelerate booking.
• Contribute to process standardization, automation, and continuous-improvement initiatives.
• Use AI-enabled tools responsibly to support activities like knowledge retrieval and data-quality checks.
• Identify patterns and turn improvements into repeatable processes and shared knowledge.
• Take ownership of complex, high-value orders and serve as a SME for booking processes.
• Coach and support colleagues through guidance and knowledge sharing.
• Help establish consistent ways of working across teams and regions.
• Model ownership, judgment, responsiveness, and execution discipline.

Skills

Attention to detail

English fluency

Cross-functional work

Problem-solving

Prioritization

Customer service mindset

Independent decision making

Education

Bachelor's degree in business or related field

Tools

Salesforce

ERP systems

CRM software

Job description

AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we’ve grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations.

We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space.

AutoStore – moving things forward.

The Role:

As a Senior Sales Support Specialist, you will own the commercial and operational flow from purchase order intake through booking and warehouse release. You will ensure orders are complete, accurate, compliant, and ready for execution while working closely with partners and teams across Sales, Finance, Purchasing, Production, Operations, and Logistics.

This is more than an order-processing role. You will bring clarity to complex orders, identify risks early, resolve exceptions, and protect booking and delivery commitments. As a senior member of the team, you will also support colleagues, improve established processes, and adopt automation and AI-enabled tools where they can increase speed, accuracy, and partner experience.

Key Tasks and Responsibilities:

Order Intake and Booking

• Own sales orders from purchase order receipt through validation, booking, and warehouse release.

• Review purchase orders, quotations, commercial terms, delivery requirements, and supporting documentation.

• Create and maintain accurate orders and records across ERP, CRM, and related systems.

• Complete bookings within agreed service levels and applicable commercial, financial, operational, and compliance requirements.

• Identify and resolve discrepancies, missing information, booking risks, order changes, cancellations, and exceptions.

• Maintain accurate order status, documentation, data quality, and audit trails.

Partner and Cross-Functional Execution

• Serve as a trusted contact for partners, Sales teams, and internal stakeholders throughout the booking process.

• Guide partners on purchase-order requirements, documentation, delivery readiness, and next steps.

• Communicate risks, dependencies, decisions, and required actions clearly and proactively.

• Coordinate with Finance, Purchasing, Production, Operations, and Logistics to move orders efficiently into execution.

• Support purchasing activities, logistics handoffs, delivery planning, and invoicing.

• Bring the right teams together when ownership or dependencies are unclear.

Operational Excellence and Innovation

• Use operational data to identify delays, recurring discrepancies, rework, and process bottlenecks.

• Recommend practical improvements that simplify work, improve accuracy, and accelerate booking.

• Contribute to process standardization, system enhancements, automation, and continuous-improvement initiatives.

• Use AI-enabled tools responsibly to support activities such as case summarization, knowledge retrieval, risk identification, and data-quality checks.

• Look beyond individual transactions to identify patterns, address root causes, and turn improvements into repeatable processes and shared knowledge.

Senior-Level Contribution

• Take ownership of complex, high-value, or time-sensitive orders and critical exceptions.

• Serve as a subject-matter resource for booking processes, systems, and commercial requirements.

• Coach and support colleagues through practical guidance and knowledge sharing.

• Help establish consistent ways of working across teams and regions.

• Model strong ownership, sound judgment, responsiveness, and execution discipline.

Key Qualifications:

• Relevant experience in sales support, order management, commercial operations, customer service, shipping, logistics, or a related field.

• Experience managing purchase orders, sales orders, discrepancies, changes, and cross-functional dependencies.

• Experience using ERP and CRM systems; Salesforce experience is an advantage.

• Strong attention to detail, organization, problem-solving, and follow-through.

• Ability to manage competing priorities and make informed decisions independently.

• A service-oriented mindset balanced with commercial judgment, accuracy, and compliance.

• Strong written and verbal English skills; additional languages are an advantage.

• Experience with process improvement, automation, or operational excellence is beneficial.

• Curiosity and willingness to adopt AI-enabled tools and new digital ways of working.

• Relevant education in supply chain, logistics, business, finance, or sales operations is preferred; relevant experience may compensate for formal education.

We Offer:
AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.

• Comprehensive Medical, Dental, and Vision plans

• Health Savings Account (HSA) with a company contribution

• Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents

• Retirement 401(k) plan with employer match and discretionary profit sharing contribution

• Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders

• Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!

AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.