Senior Sales Support Associate

Prudential Annuities Distributors (PAD); Newark (NJ); On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, vision, life and long

401(k) plan with company match

Pension plan

Wellness programs

Education Benefit

Employee Stock Purchase Plan

Discretionary annual incentive program

Work/Life Resources

Job summary

Prudential Financial, Inc. in Newark, NJ, is seeking three Sr. Sales Support Associates to provide sales-cycle and administrative support to the Group Insurance National and Premier Accounts team.

The role requires knowledge of the prospect and customer base, broker relationships, products offered, and proficiency with Prudential systems. Responsibilities include managing RFPs with internal partners, preparing proposals, supporting enrollment and benefit fairs, coordinating with brokers,

Qualifications

• Insurance industry, sales administration, customer service or equivalent experience.
• Knowledge and understanding of customer service and relationship management concepts preferred.
• Excellent communication and presentation skills.
• Must be customer focused and resolution oriented.
• Ability to manage multiple priorities in a timely manner.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Partner with Sales Executives, Account Executives, or Account Managers to manage RFP process including monitoring of RFP inboxes, entering data into internal sales systems, ensuring internal partners adhere to RFP timeline, review responses for completion and distribute proposal responses, and interfacing with brokers on behalf of the sales and account management team.
• Provide administrative sales support to aligned Customer Relationship Managers and serve as a liaison for sales personnel, customers, producers, and home office contacts.
• Office management activities including organizing and upkeep of the office, as well as other office duties which include ensuring shared office equipment and supplies are available and in working order.
• Serve as a resource for new hires and assist with new hire on-boarding. Participate in team meetings/trainings and serve as a backup for other team members when required.
• Document and maintain relevant sales and customer record systems to meet compliance requirements.
• Support broker/customer activities including finalist meetings, enrollment, and benefit fair preparation; ordering brochures and giveaways.
• Work on special projects throughout the year.

Skills

Customer service

Sales administration

Communication skills

Presentation skills

Multitasking

Independent work

Job description

Job Classification: Sales - Sales Prudential’s Group Insurance (GI) National and Premier Accounts team is seeking three Sr. Sales Support Associates (SSA) to provide sales-cycle and administrative support to assigned Sales Executives and account management team members. SSAs are required to command a comprehensive knowledge of the prospect and customer base, producer relationships, key contacts, products offered and must develop a proficiency with relevant Prudential systems and software. Two SSAs will be hired on the East Coast to support Premier Accounts, while one SSA will be hired on the West Coast to support National Accounts (NAO).

Responsibilities: Partner with the Sales Executives, Account Executives, or Account Managers to manage Request for Proposal (RFP) process including monitoring of RFP inboxes, entering data into internal sales systems, ensuring internal partners adhere to RFP timeline, review responses for completion and distribute proposal responses, and interfacing with brokers on behalf of the sales and account management team. Provide administrative sales support to aligned Customer Relationship Managers and serve as a liaison for sales personnel, customers, producers, and home office contacts. Office management activities including organizing and upkeep of the office, as well as other office duties which include ensuring shared office equipment and supplies are available and in working order. Serve as a resource for new hires and assist with new hire on-boarding. Participate in team meetings/trainings and serve as a backup for other team members when required. Document and maintain relevant sales and customer record systems to meet compliance requirements Support broker/customer activities including finalist meetings, enrollment, and benefit fair preparation; ordering brochures and giveaways. Work on special projects throughout the year.

Qualifications: Insurance industry, sales administration, customer service or equivalent experience. Knowledge and understanding of customer service and relationship management concepts preferred. Excellent communication and presentation skills. Must be customer focused and resolution oriented. Ability to manage multiple priorities in a timely manner. Ability to work independently in a fast-paced environment.

What we offer you: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $57,200.00 to $94,400.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Market competitive base salaries, with a yearly bonus potential at every level.

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email [e-mail].

If you are experiencing a technical issue with your application or an assessment, please email [e-mail] to request assistance.

Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec. 31, 2023, has operations in the United States, Asia, Europe, and Latin America.

Prudential’s diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security.

Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for 150 years. For more information please visit news.prudential.com.

Our Commitment to an Inclusive Workplace

Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it.

At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.

PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. For more information about PGIM, visit pgim.com.

Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.

For more information please visit news.prudential.com.

PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI), a company incorporated and with its principal place of business in the United States. PFI of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.

Our Commitment to an Inclusive Workplace

Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it.

At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.