Lead, Identity & Access Management

Prudential Annuities Distributors (PAD); Newark (NJ); Hybrid; USD 115,000 - 189,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan with company match

Company pension plan

Wellness programs

Paid Time Off (PTO)

Education benefits

Employee Stock Purchase Plan

Job summary

Prudential Annuities Distributors (PAD) is seeking a Lead, Identity & Access Management (IAM) User Operations to own governance, controls, and operational outcomes across enterprise platforms.

You will drive IAM processes with security, risk, and business stakeholders, including automation and PowerShell scripting, and mentor a team within a hybrid work structure with on-site presence several days per week.

Qualifications

• Bachelor's degree preferred or equivalent experience
• 4-7 years in IAM, security ops, infra, or related roles
• Experience owning/leading IAM operational activities and controls
• Strong understanding of access provisioning, certifications, entitlement management, and access governance
• Hands-on PowerShell for administration, reporting, or automation
• Ability to evaluate access risks within control frameworks
• Strong communication skills for both technical and non-technical audiences
• Experience in regulated or highly controlled environments

Responsibilities

• Oversee IAM operational processes across enterprise platforms
• Evaluate access risks, exceptions, and control gaps; implement mitigations
• Partner with security, infrastructure, audit, compliance,Risk and business teams to support IAM requirements
• Identify opportunities to enhance IAM processes and leverage automation
• Maintain IAM standards, procedures, documentation, reporting and metrics
• Provide guidance and mentorship to team members on IAM best practices
• Collaborate with audit, risk and compliance to strengthen controls and policy compliance

Skills

IAM governance

Security operations

PowerShell scripting

Cross-functional collaboration

Risk assessment

Communication

Education

Bachelor's degree

Tools

ServiceNow

Microsoft Entra ID

Azure AD

Job description

Job Classification: Technology - Information Security

Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology and Operations team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you'll unlock an exciting and impactful career while growing your skills and advancing your profession at one of the world's leading financial services institutions.

Your Team The Lead, Identity & Access Management (IAM) User Operations role is responsible for owning and driving Identity & Access Management (IAM) governance, controls, and operational outcomes across enterprise platforms. This position partners with security, technology, audit, and business stakeholders to ensure IAM processes are secure, compliant and scalable. This is a hands-on leadership role requiring strong technical expertise, risk awareness, and the ability to influence IAM control maturity across platforms such as Active Directory and Microsoft Entra ID. As a member of Central Security Services (CSS), you will play a critical role in protecting enterprise resources, strengthening access governance, and advancing security controls across a global organization. This role offers the opportunity to work with modern IAM technologies, drive automation and process improvements, and partner with leaders across Security, Risk, Audit, and Technology to deliver secure and efficient access management solutions. Our organization follows a hybrid work structure where employees can work remotely and from the office, as needed, based on demands of specific tasks or personal work preferences. This position is hybrid and requires your on-site presence on a reoccurring weekly basis at least 3 days per week. This role will require intermittent work outside of standard business hours to support operational needs.

Here is What You Can Expect on a Typical Day

• Oversee IAM operational processes and outcomes, ensuring efficient, secure, and compliant access management across enterprise platforms.
• Evaluate access-related risks, exceptions, and control gaps while determining and implementing appropriate mitigation actions.
• Partner with Security, Infrastructure, Audit, Compliance, Risk, and business teams to support IAM requirements, address escalations, and resolve complex access-related challenges.
• Identify opportunities to enhance IAM processes and leverage automation and PowerShell scripting to improve efficiency, scalability, and control effectiveness.
• Maintain IAM operational standards, procedures, documentation, reporting, and metrics to support governance and audit readiness.
• Provide guidance, mentorship, and technical leadership to team members while promoting IAM best practices and continuous improvement.
• Partner with audit, risk, and compliance teams to support remediation efforts, strengthen controls, and ensure ongoing regulatory and policy compliance.

The Skills & Expertise You Bring

Bachelor's degree preferred and/or equivalent experience accepted

• 4-7 years of experience in Identity & Access Management (IAM), security operations, infrastructure, or related technical roles.
• Demonstrated experience owning or leading IAM operational activities and controls.
• Strong understanding of access provisioning, certifications, entitlement management, and access governance principles.
• Hands-on experience with PowerShell for administration, reporting, or automation.
• Ability to evaluate access-related risks and make sound decisions within established control frameworks.
• Strong communication skills with the ability to explain technical IAM concepts to both technical and non-technical audiences.
• Proven ability to collaborate effectively with cross-functional stakeholders.
• Experience supporting or improving operational processes within a regulated or highly controlled environment.

Preferred Qualifications

• Experience with ServiceNow or similar Identity Governance & Administration (IGA) platforms.
• Experience supporting IAM operational processes, including: Joiner, Mover, Leaver (JML) lifecycle management.
• Access certifications and periodic access reviews.
• Role-Based Access Control (RBAC) Segregation of Duties (SoD) analysis and exception remediation.
• Audit evidence generation and issue remediation.
• Experience with Microsoft Entra ID (Azure AD), including group and role administration.
• Exposure to Privileged Access Management (PAM) solutions.
• Experience implementing automation to improve operational efficiency and user experience.
• Communication skills – written and verbal for a variety of associates at different levels and information security knowledge.
• Analytical – troubleshooting with a risk-based mindset.

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $114,500.00 to $188,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Market competitive base salaries, with a yearly bonus potential at every level.

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email [e-mail].

If you are experiencing a technical issue with your application or an assessment, please email [e-mail] to request assistance.

Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec. 31, 2023, has operations in the United States, Asia, Europe, and Latin America.

Prudential's diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security.

Prudential's iconic Rock symbol has stood for strength, stability, expertise and innovation for 150 years. For more information please visit news.prudential.com.

Our Commitment to an Inclusive Workplace Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us.

We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don't just accept difference-we celebrate it, support it, and thrive on it.

At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.

PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM's businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives.

For more information about PGIM, visit pgim.com.

Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.

For more information please visit news.prudential.com.

PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI), a company incorporated and with its principal place of business in the United States.

PFI of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.

Our Commitment to an Inclusive Workplace Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us.

We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don't just accept difference-we celebrate it, support it, and thrive on it.

At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.