Senior Sales Support Associate

Prudential Ins Co of America in; Newark (NJ); On-site; USD 57,000 - 94,000; Full time

Benefits offered by this job

Market-competitive salaries

Yearly bonus potential

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Job summary

Prudential Ins Co of America is seeking three Sr. Sales Support Associates to provide sales-cycle and administrative support to assigned Sales Executives and the account management team in the Newark area.

East and West Coast roles will support Premier and National Accounts, respectively, with responsibilities spanning RFP management, data entry, and broker coordination. The roles emphasize office organization, onboarding support, and participation in team trainings, while maintaining robust

Qualifications

• Insurance industry, sales administration, customer service or equivalent experience.
• Knowledge and understanding of customer service and relationship management concepts preferred.
• Excellent communication and presentation skills.
• Must be customer focused and resolution oriented.
• Ability to manage multiple priorities in a timely manner.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Partner withSales Executives, Account Executives, or Account Managers to manage the RFP process, monitor inboxes, enter data into internal systems, ensure timelines are met, review responses, and interface with brokers.
• Provide administrative sales support to Customer Relationship Managers and serve as a liaison for sales personnel, customers, producers, and home office contacts.
• Organize and maintain office operations and supplies to ensure smooth daily functioning.
• Assist with new hire onboarding and training as a resource for teammates.
• Participate in team meetings/trainings and cover for others when needed.
• Document and maintain sales and customer records to meet compliance requirements.
• Support broker/customer activities including final meetings, enrollment, and benefit fair preparation; order brochures and giveaways.
• Work on special projects throughout the year.

Skills

Insurance industry experience

Sales administration

Customer service

Communication skills

Multitasking

Independent work

Job description

Job Classification:

Sales - Sales

Prudential's Group Insurance (GI) National and Premier Accounts team is seeking three Sr. Sales Support Associates (SSA) to provide sales-cycle and administrative support to assigned Sales Executives and account management team members. SSAs are required to command a comprehensive knowledge of the prospect and customer base, producer relationships, key contacts, products offered and must develop a proficiency with relevant Prudential systems and software.

Two SSAs will be hired on the East Coast to support Premier Accounts, while one SSA will be hired on the West Coast to support National Accounts (NAO).

Responsibilities

• Partner with the Sales Executives, Account Executives, or Account Managers to manage Request for Proposal (RFP) process including monitoring of RFP inboxes, entering data into internal sales systems, ensuring internal partners adhere to RFP timeline, review responses for completion and distribute proposal responses, and interfacing with brokers on behalf of the sales and account management team.
• Provide administrative sales support to aligned Customer Relationship Managers and serve as a liaison for sales personnel, customers, producers, and home office contacts.
• Office management activities including organizing and upkeep of the office, as well as other office duties which include ensuring shared office equipment and supplies are available and in working order.
• Serve as a resource for new hires and assist with new hire on-boarding.
• Participate in team meetings/trainings and serve as a backup for other team members when required.
• Document and maintain relevant sales and customer record systems to meet compliance requirements
• Support broker/customer activities including finalist meetings, enrollment, and benefit fair preparation; ordering brochures and giveaways.
• Work on special projects throughout the year.

Qualifications

• Insurance industry, sales administration, customer service or equivalent experience.
• Knowledge and understanding of customer service and relationship management concepts preferred.
• Excellent communication and presentation skills.
• Must be customer focused and resolution oriented.
• Ability to manage multiple priorities in a timely manner.
• Ability to work independently in a fast-paced environment

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $57,200.00 to $94,400.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process, please email [e-mail].

If you are experiencing a technical issue with your application or an assessment, please email [e-mail] to request assistance.