Senior Sales Strategy & Process Improvement Analyst

Testing Site - JPMC; New York (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

J.P. Morgan Private Client seeks a Sales Strategy Support Analyst to drive process improvements and actionable analytics across the business. You will partner with sales, service, and IT to optimize end-to-end workflows, reduce manual touchpoints, and elevate client experience.

The role emphasizes data-driven storytelling to senior leaders, project leadership across multiple streams, and a culture of continuous learning and improvement. Some travel may be required.

Qualifications

• Bachelor’s degree in Business, Finance, Engineering, or related field.
• Minimum 3 years of relevant experience in a service, analytical, or business management role.
• Proven ability to lead, influence positive change, and exercise sound judgment in challenging environments.
• Strong collaboration skills and adaptability to change.
• Exceptional written and oral communication skills for technical and non-technical audiences; comfortable presenting to senior leaders.
• Demonstrated ability to multi-task and manage executive communications.
• Experience delivering high-quality presentations and reports for diverse stakeholders.
• Skilled in time management, prioritization, and working with different stakeholder groups.
• Self-motivated, independent, and able to execute deliverables with speed and precision.
• Ability to travel up to 25%.

Responsibilities

• Build and maintain partnerships across the firm to drive consistency in business processes, improvements, and escalations.
• Identify, document, and analyze areas for process improvement, gaps, or outages.
• Map and analyze key business processes using data analytics to uncover inefficiencies and recommend solutions.
• Synthesize large data sets and apply analytical tools to support strategic decision-making.
• Organize and present information effectively, demonstrating expertise in Excel, PowerPoint, and storytelling techniques.
• Lead and manage key projects and multiple work streams, fostering a collaborative and high-performing team culture.
• Communicate with business partners and senior leaders to understand project needs and drive next steps.
• Present actionable insights to executives and stakeholders, building trusted advisor relationships.
• Collaborate with Lines of Business and IT to evaluate and optimize technology platforms for digital transformation.
• Leverage AI and advanced analytics to deliver innovative solutions to complex business challenges.
• Mentor team members and promote a culture of continuous learning and improvement.

Skills

Data analytics

Project leadership

Executive comms

Process mapping

Stakeholder mgmt

Excel

PowerPoint

Storytelling

Collaboration

AI analytics

Education

Bachelor's degree in Business, Finance, Engineering, or related field

Tools

Lean Six Sigma

Job description

J.P. Morgan Private Client seeks a Sales Strategy Support Analyst to drive process improvements and actionable analytics across the business. You will partner with sales, service, and IT to optimize end-to-end workflows, reduce manual touchpoints, and elevate client experience.

The role emphasizes data-driven storytelling to senior leaders, project leadership across multiple streams, and a culture of continuous learning and improvement. Some travel may be required.