Senior Sales Specialist

DP World; United States; On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A global logistics company is seeking an Executive Talent Acquisition Specialist to support sales executives and manage customer relationships. The ideal candidate will have a deep knowledge of freight forwarding, excellent communication skills, and experience in a customer-facing role. The position is full-time and critical to the growth of the organization, offering a competitive salary and benefits including medical and vision insurance.

Qualifications

• Minimum of 4 years in a sales/customer-facing role within the Freight industry.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Act as the main point of contact between internal teams and clients.
• Collaborate with sales executives on strategies.
• Monitor and track shipments.
• Address customer issues and discrepancies.

Skills

Strong knowledge of Freight Forwarding operations

Excellent communication and interpersonal skills

Problem solving

Detail oriented

Proficiency in CRM software and Microsoft Office

Job description

Executive Talent Acquisition Specialist at DP World, specializing in Commercial, Freight Forwarding, and Contract Logistics Hiring. The Sales Specialist will support sales executives across various branches including Miami, Detroit, Atlanta, Chicago, and other locations, accelerating growth and ensuring a positive customer experience.

Base pay range

$64,000.00/yr - $78,000.00/yr

Key Accountabilities

• Act as the main point of contact between internal DP teams and clients.
• Collaborate closely with sales executives to assist in the development and execution of sales strategies, including prospecting, lead generation, and account management.
• Maintain regular communication with clients, providing exceptional customer service and addressing inquiries, requests, and concerns promptly.
• Prepare and submit accurate and competitive quotations to clients, ensuring alignment with DP World's pricing and service standards.
• Monitor and track shipments to ensure on-time delivery, providing updates to clients and internal stakeholders as necessary.
• Maintain accurate and up-to-date customer records, sales reports, and relevant documentation.
• Work closely with cross-functional teams, including operations, finance, and logistics to ensure seamless service delivery and excellent customer experience.
• Address and resolve any issues or discrepancies related to shipments expectations, analyze customer reporting as needed.
• Contribute to customer QBR preparation and delivery.

Other

• Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviors in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies.
• Perform other related duties as assigned.

Job Context

The Sales Specialist role is critical for the growth of our Global Freight Forwarding BOB within the related Branch Office.

Qualifications, Experience and Skills

• Strong knowledge of Freight Forwarding operations and processes.
• Experience in managing & coordinating solutions, business changes and customer projects.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work independently and as part of a collaborative team.
• Strong problem-solving skills and a customer‑centric mindset.

Experience

Minimum of 4 years of experience in a sales and/or customer‑facing role within the Freight industry.

Skills

• Strong communication skills – exceptional listener, clear communicator, eloquent speaker, comfortable on the phone or with groups.
• Problem solving – enjoys solving problems, root cause analysis, creative, innovative solutions, perseverance.
• Detail oriented – strong attention to detail, focus, nothing falls through the cracks.
• Exceptional critical thinking skills; identifies gaps in logic and underlying causes of issues, quick on feet.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service, Supply Chain, and Sales

Industries

Transportation, Logistics, Supply Chain and Storage

Inferred benefits

Medical insurance

Vision insurance

401(k)