Senior Sales Platform Administrator
AAA Washington
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Benefits offered by this job
Job summary
AAA Washington is seeking a Senior Platform Sales Administrator to manage and support sales technology platforms across the organization. The role covers administration, user access, data integrity, releases, and vendor coordination to ensure secure, reliable systems for sales operations.
This position supports hybrid work options at our Bellevue, WA location and offers a comprehensive benefits package. The incumbent will collaborate with business stakeholders and internal IT to optimize
Qualifications
- 4+ years of experience administering or supporting business applications
- Experience managing user access, permissions, security, and system configuration
- Experience coordinating with software vendors and providing end-user support
- Salesforce Administrator certification or equivalent CRM administration experience
- Genesys Cloud CX administration experience or certification
- ITIL Foundation certification preferred
Responsibilities
- Administer assigned sales platforms and maintain system configurations
- Manage user accounts, roles, permissions, organizational hierarchies, and security settings
- Maintain platform documentation, procedures, and system administration records
- Monitor system usage and assist with operational issues impacting business users
- Coordinate user onboarding/offboarding and licenses
- Support platform upgrades, releases, and testing (UAT)
- Provide frontline troubleshooting and support for platform-related issues
- Follow security, privacy, and compliance requirements
- Assist with monitoring integrations and data migration
Skills
Education
Tools
Job description
The Senior Sales Platform Administrator is responsible for the administration, operational support, security, and maintenance of sales technology platforms used across AAA Washington.
The Senior Sales Platform Administrator is responsible for the administration, operational support, security, and maintenance of sales technology platforms used across AAA Washington.
This role serves as the primary administrator for assigned sales systems, supporting user access, configuration, data maintenance, vendor coordination, troubleshooting, integrations, testing, and day-to-day platform operations. The position partners with business stakeholders, vendors, and internal technology teams to ensure systems remain available, secure, and effectively support business processes.
At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For over 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.
You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!
- Administer assigned sales platforms and maintain system configurations.
- Manage user accounts, roles, permissions, organizational hierarchies, and security settings.
- Maintain platform documentation, procedures, and system administration records.
- Monitor system usage and assist with operational issues impacting business users.
- Coordinate user onboarding, offboarding, and role changes.
- Manage software licenses and platform access requests.
- Support periodic access reviews and ensure user permissions remain appropriate.
- Maintain reporting structures and organizational assignments within supported systems.
- Perform data maintenance and migration activities associated with employee changes, agency acquisitions, appointments, reorganizations, and other business events.
- Assist with data validation, reconciliation, and cleanup activities.
- Support efforts to maintain data accuracy and integrity within assigned platforms.
- Support platform upgrades, releases, and maintenance activities.
- Participate in testing activities and coordinate User Acceptance Testing (UAT) with business stakeholders as needed.
- Validate platform functionality following system changes and releases.
- Document and communicate release impacts to users.
- Serve as a day-to-day contact for platform vendors and support partners.
- Coordinate support tickets, issue resolution, and service requests with vendors.
- Assist with monitoring and troubleshooting platform integrations and interfaces.
- Escalate issues to internal technology teams or vendors when required.
- Provide frontline troubleshooting and support for platform-related issues.
- Investigate, document, and resolve user-reported problems.
- Maintain knowledge articles, support documentation, and training materials.
- Support users with system processes, navigation, and standard platform functionality.
- Administer platform security settings and user access controls.
- Follow established security, privacy, and compliance requirements.
- Support audit and compliance activities related to assigned platforms.
- Assist with identifying and resolving platform security concerns.
This role provides administration and operational support for sales technology platforms, including:
- Applied Epic
- Salesforce
- TurboRater
- Genesys & CX Cloud
- Sabre
- DocuSign
- Performio
Additional systems may be assigned based on business needs.
- None
- Associate's degree in Information Technology, Business, or a related field, or equivalent combination of education and experience.
- 4+ years of experience administering or supporting business applications or enterprise platforms.
- Experience managing user access, permissions, security, and system configuration.
- Experience supporting software vendors and coordinating issue resolution.Experience providing end-user support and troubleshooting.
- Experience with Applied Epic administration.
- Experience supporting contact center or customer engagement platforms.
- Experience with insurance, sales, or customer service systems.
- Experience supporting system integrations and data migration activities.
- Salesforce Administrator certification or equivalent CRM administration experience.
- Genesys Cloud CX administration experience or certification.
- ITIL Foundation certification preferred.
- Knowledge of business application administration principles and practices.
- Understanding of user security and access management.
- Strong troubleshooting and problem-solving skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and support requests.
- Effective verbal and written communication skills.
- Ability to work successfully with technical and non-technical stakeholders.
- Hiring Range: $105,876 - $126,990
- Discretionary bonused based on company performance
- Health insurance (medical, vision, dental and prescription drug)
- Up to 22 days of Paid Time Off (PTO) in the first year
- Eleven paid holidays in addition to PTO
- 401(k) with Employer Match
- Life, Short-Term Disability and Long-Term Disability insurance
- Flexible Spending Accounts
- 4 Hours of Volunteer Time Off per year
- On-Demand Pay / Earned Wage Access
- Free Premier RV AAA Washington Membership
- Travel, Insurance, and Membership Discounts and Perks
- Paid, on-going training throughout your career
- THRIVE wellness program
- Tax-advantaged commuter benefit
- Free parking
- Financial Literacy Education
Our organization operates a hybrid work environment.
The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.
Equipment used: Computer, phone, various virtual technologies and programs, other office equipment
Travel: Rarely Travel
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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