Senior Sales Operations Manager, New Seller Recruitment

Amazon; Seattle (WA); On-site; USD 134,000 - 181,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in the United States seeks a Sr Sales Operations Manager for NSR to lead Account Growth Representatives (AGRs) and own the AGR strategy post-launch. You will help shape the Sales Ops roadmap, build scalable systems, and drive automation across the US 3P seller growth journey.

This senior role requires deep operations expertise, comfort with ambiguity, and the ability to partner with AGR leadership to enable seller growth.

Qualifications

• 10+ years of sales operations or equivalent experience.
• Master's degree or equivalent.
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience defining, refining and implementing sales processes, procedures and policies.

Responsibilities

• Shape the Sales Operations Strategy: Own the AGR workstream end-to-end and drive decisions with lasting impact across NSR.
• Own AGR Strategy: Define and drive the AGR Sales Operations strategy and prioritization framework.
• Serve as Strategic Thought Partner to AGR Leadership: Embed as the primary Sales Operations partner for AGRs.
• Drive ARR-to-AGR Automation and Handoff Operations: Own automation design and governance for seamless transitions.
• Build Scalable Systems and Automation: Identify opportunities to automate manual operations and build self-service mechanisms.
• Lead Cross-Functional Initiatives: Manage programs across Finance, Product, Tech, and Strategy and Operations.
• Deliver Executive-Level Insights: Surface trends and opportunities; create executive flash reports for leadership.
• Establish Operational Best Practices: Design reporting and process improvements to scale NSR.

Skills

Sales operations

CRM systems

Forecasting

Sales automation

Leadership

Education

Master's degree

Tools

Salesforce

BI tools

Job description

Join Amazon's New Seller Recruitment (NSR) team as a Sr Sales Operations Manager and serve as the strategic thought partner and operational lead for Account Growth Representatives (AGRs). With a primary focus on post-launch seller growth operations, you will own the AGR strategy and serve as a key contributor to the all-up Sales Operations roadmap — building scalable systems, driving automation, and partnering directly with AGR leadership to solve the most pressing challenges in seller growth across our US third-party (3P) business. This role is for a senior operator who earns trust through deep expertise, thrives in ambiguity, and creates outsized impact by enabling others to succeed.

Join Amazon's New Seller Recruitment (NSR) team as a Sr Sales Operations Manager and serve as the strategic thought partner and operational lead for Account Growth Representatives (AGRs). With a primary focus on post-launch seller growth operations, you will own the AGR strategy and serve as a key contributor to the all-up Sales Operations roadmap — building scalable systems, driving automation, and partnering directly with AGR leadership to solve the most pressing challenges in seller growth across our US third-party (3P) business. This role is for a senior operator who earns trust through deep expertise, thrives in ambiguity, and creates outsized impact by enabling others to succeed.

Key job responsibilities

• Shape the Sales Operations Strategy: Serve as a leader and key contributor to the all-up Sales Ops roadmap, owning the AGR workstream end-to-end and driving decisions that have lasting impact across NSR's seller journey.
• Own AGR Strategy: Define and drive the AGR Sales Operations strategy, owning the AGR prioritization framework and ensuring the AGR team has the tools, data, and processes needed to drive seller success and growth.
• Serve as Strategic Thought Partner to AGR Leadership: Embed as the primary Sales Operations partner for Account Growth Representatives, translating rep-level challenges into scalable solutions and enabling AGRs to focus on highest-value seller interactions.
• Drive ARR-to-AGR Automation and Handoff Operations: Own the end-to-end ARR-to-AGR handoff process — including automation design, operational governance, and continuous improvement — ensuring seamless seller transitions from pre-launch to post-launch support.
• Build Scalable Systems and Automation: Identify opportunities to automate manual operations, reduce tactical work through technology, and build self-service mechanisms that reduce the operational burden on Sales Ops and frontline sales teams.
• Lead Cross-Functional Initiatives: Own complex, multi-stakeholder programs end-to-end across Finance, Product, Tech, and Strategy and Operations — managing timelines and removing organizational obstacles to execution.
• Deliver Executive-Level Insights: Synthesize data from across the post-launch seller journey to surface trends, risks, and strategic opportunities. Create executive communications — including flashes, Quarterly Business Reviews (QBRs), and annual operating planning narratives — for senior leadership.
• Establish Operational Best Practices: Design and implement reporting mechanisms, process improvements, and efficiency frameworks that raise the bar for how the AGR team operates, scaling learnings across NSR.

A day in the life

As the Sales Operations Manager for NSR's Account Growth team, no two days look the same. You might start your morning reviewing post-launch seller metrics and partnering with an Account Growth Representative (AGR) Lead to work through a complex account escalation, then shift into a working session to advance the AGR prioritization framework. Later, you'll connect with the tech team to review progress on Account Recruitment Representative (ARR)-to-AGR handoff automation before joining a cross-functional working group with Salesforce Customer Relationship Management (CRM) partners to align NSR's growth-side requirements. You'll close out the day synthesizing insights from the post-launch seller journey into an executive flash for senior leadership, ensuring they have the visibility needed to make informed decisions about resource allocation and strategy. Throughout, you are a senior leader on the Sales Ops team — deeply embedded in the AGR motion, defining the operational approach, and ensuring sellers get the support they need to grow.

About The Team

As the Sales Operations Manager for NSR's Account Growth team, no two days look the same. You might start your morning reviewing post-launch seller metrics and partnering with an Account Growth Representative (AGR) Lead to work through a complex account escalation, then shift into a working session to advance the AGR prioritization framework. Later, you'll connect with the tech team to review progress on Account Recruitment Representative (ARR)-to-AGR handoff automation before joining a cross-functional working group with Salesforce Customer Relationship Management (CRM) partners to align NSR's growth-side requirements. You'll close out the day synthesizing insights from the post-launch seller journey into an executive flash for senior leadership, ensuring they have the visibility needed to make informed decisions about resource allocation and strategy. Throughout, you are a senior leader on the Sales Ops team — deeply embedded in the AGR motion, defining the operational approach, and ensuring sellers get the support they need to grow.

Basic Qualifications

• 10+ years of sales operations or equivalent experience
• Master's degree or equivalent
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

Preferred Qualifications

• Experience using Salesforce (or other CRM tool) or BI tools
• Experience presenting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 133,900.00 - 181,200.00 USD annually

USA, WA, Seattle - 133,900.00 - 181,200.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10464438