Senior Sales Operations Analyst
Contrôle-air Compresseur inc.
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Flow Control Group is seeking a detail-oriented Sales Operations Specialist to support our sales organization through Salesforce CRM administration, reporting, and data analysis. The role focuses on creating reports and dashboards, integrating Power BI, SQL, Tableau, and Excel to drive sales performance across multiple divisions.
You will partner with sales leaders and other stakeholders to deliver accurate insights and scalable processes.
Qualifications
- 3+ years of experience in Sales Operations, Sales Support, Business Operations, or a related field.
- Hands-on experience creating Salesforce.com reports and dashboards.
- Experience with Salesforce CRM, with Salesforce Service Cloud strongly preferred.
- Experience supporting sales organizations across multiple divisions or units.
- Strong analytical and problem-solving skills with large data.
- Experience with BI/reporting tools: Power BI, Microsoft Access, SQL Server, Tableau, Excel, or similar.
- Excellent written and verbal communication skills.
- Ability to translate business requirements into practical reporting solutions.
Responsibilities
- Develop, maintain, and enhance Salesforce.com reports, dashboards, and reporting solutions.
- Analyze sales, customer, pipeline, activity, and operational data to identify trends and opportunities.
- Support sales operations across multiple divisions and business units.
- Partner with sales leaders and stakeholders to understand reporting requirements.
- Create and maintain reporting and analytics using BI tools and Excel.
- Assist with data validation, cleansing, analysis, and reconciliation.
- Develop recurring and ad-hoc reports to support forecasting and pipeline management.
- Identify opportunities to improve sales processes, reporting capabilities, and data quality.
- Support Salesforce CRM and Service Cloud processes and reporting.
- Assist with Salesforce data management and data-quality issues.
- Support lead management and marketing/sales processes, including campaign reporting.
- Work with marketing automation platforms like HubSpot for lead and campaign reporting.
- Create documentation and training for users on reporting and Salesforce processes.
- Handle multiple projects with accuracy and speed.
Skills
Tools
Job description
Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 3,000 team members and 115+ entrepreneurial brands, each empowered to think big, move fast, and bring innovative ideas to life.
Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 3,000 team members and 115+ entrepreneurial brands, each empowered to think big, move fast, and bring innovative ideas to life. At FCG, we believe in the power of partnership and entrepreneurship. We work collaboratively across our brands to drive growth, unlock new opportunities, and deliver real impact for our customers, combining local expertise with national strength. Visit our Website: flowcontrolgroup.com
We are seeking a highly analytical and detail-oriented Sales Operations Specialist to support our sales organization through Salesforce CRM administration, reporting, data analysis, and operational support. The ideal candidate will have several years of hands‑on experience creating and managing Salesforce.com reports and dashboards, along with strong experience working with sales data and reporting tools such as Power BI, Microsoft Access, Microsoft SQL, Tableau, or similar platforms. This position will work across multiple divisions and/or business units, partnering with sales leadership and other stakeholders to provide accurate reporting, identify trends and opportunities, improve processes, and help drive sales performance. The successful candidate will be both technically capable and business‑oriented, with the ability to translate data into meaningful information that sales leaders can use to make decisions.
- Develop, maintain, and enhance Salesforce.com reports, dashboards, and reporting solutions to support sales leadership and field sales teams.
- Analyze sales, customer, pipeline, activity, and operational data to identify trends, opportunities, and areas for improvement.
- Support sales operations across multiple divisions, business units, or companies, ensuring consistent processes, reporting, and data management.
- Partner with sales leaders, sales representatives, service teams, and other stakeholders to understand reporting and operational requirements.
- Create and maintain reporting and analytics using tools such as Power BI, Microsoft Access, Microsoft SQL, Tableau, Excel, or other business intelligence platforms.
- Assist with data validation, cleansing, analysis, and reconciliation to ensure the accuracy and integrity of sales and customer information.
- Develop recurring and ad‑hoc reports to support forecasting, pipeline management, sales performance, customer activity, and other business initiatives.
- Identify opportunities to improve sales processes, reporting capabilities, data quality, and operational efficiency.
- Support Salesforce CRM and Service Cloud processes and reporting.
- Assist with Salesforce data management, including identifying data‑quality issues and working with appropriate teams to resolve them.
- Support lead management and marketing/sales processes, including lead tracking, assignment, conversion, and campaign reporting.
- Work with marketing automation platforms such as HubSpot or similar systems to support lead and campaign reporting and analytics.
- Create documentation and provide training or guidance to users on reporting, Salesforce processes, and sales operations tools.
- Handle multiple projects and priorities while maintaining a high level of accuracy and responsiveness.
- 3+ years of experience in Sales Operations, Sales Support, Business Operations, or a related field.
- Several years of hands‑on experience creating Salesforce.com reports and dashboards.
- Demonstrated experience working with Salesforce CRM, with experience in Salesforce Service Cloud strongly preferred.
- Direct experience supporting sales organizations across multiple divisions, business units, or companies.
- Strong analytical and problem‑solving skills with the ability to work with large amounts of data.
- Experience with one or more business intelligence and reporting tools such as:
- Microsoft Power BI
- Microsoft Access
- Microsoft SQL / SQL Server
- Tableau
- Advanced Microsoft Excel
- Other data analytics or reporting platforms
- Excellent written and verbal communication skills.
- Ability to work effectively with sales leadership, field sales teams, technical teams, and other business stakeholders.
- Strong attention to detail and a commitment to data accuracy.
- Ability to translate business requirements into practical reporting and analytical solutions.
- Experience with HubSpot or another marketing automation platform.
- Experience with Lead Management and Campaign Management.
- Experience integrating or reconciling data between Salesforce and other business systems.
- Salesforce reporting and analytics experience across multiple Salesforce objects and business processes.
- Experience supporting sales forecasting, pipeline management, sales performance reporting, or territory/account management.
- Experience developing Power BI or Tableau dashboards for executive and sales leadership.
- Experience with SQL queries and relational databases.
- Salesforce certifications are a plus.
- Salesforce Expertise – Strong practical knowledge of Salesforce reporting, dashboards, CRM processes, and data.
- Data & Analytics – Ability to analyze complex data and turn it into clear, actionable business information.
- Business Acumen – Understanding of how sales organizations operate and how sales operations can support revenue growth and productivity.
- Communication – Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non‑technical audiences.
- Problem Solving – Ability to investigate data and process issues, identify root causes, and develop effective solutions.
- Collaboration – Ability to work across multiple divisions, teams, and levels of the organization.
- Attention to Detail – Strong focus on accuracy, consistency, and data integrity.
- Continuous Improvement – Ability to identify opportunities to improve processes, reporting, systems, and the overall effectiveness of sales operations.
- Salesforce Expertise – Strong practical knowledge of Salesforce reporting, dashboards, CRM processes, and data.
- Data & Analytics – Ability to analyze complex data and turn it into clear, actionable business information.
- Business Acumen – Understanding of how sales organizations operate and how sales operations can support revenue growth and productivity.
- Communication – Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non‑technical audiences.
- Problem Solving – Ability to investigate data and process issues, identify root causes, and develop effective solutions.
- Collaboration – Ability to work across multiple divisions, teams, and levels of the organization.
- Attention to Detail – Strong focus on accuracy, consistency, and data integrity.
- Continuous Improvement – Ability to identify opportunities to improve processes, reporting, systems, and the overall effectiveness of sales operations.
Success in this role will be demonstrated by the ability to:
- Provide sales leadership with accurate, timely, and actionable reporting.
- Become a trusted resource for Salesforce reporting and sales data.
- Improve the quality and usability of sales information across multiple divisions.
- Reduce manual reporting and improve reporting efficiency through automation and better processes.
- Help sales leaders better understand pipeline, performance, customer activity, and business trends.
- Support consistent sales operations processes across the organization.
- Serve as a strong bridge between sales, operations, technology, and data.
Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.
Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.
Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long‑term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low‑cost loan options, retirement planning resources, and opportunities to build long‑term wealth through employee ownership.
FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.
With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross‑functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.
Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.
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