Order Support Associate

Engineered Specialty Products (ESP); Kennesaw (GA); On-site; USD 38,000 - 56,000; Full time

Job summary

Engineered Specialty Products (ESP) in Georgia is seeking an Order Support Associate to ensure accurate and timely processing of customer orders. You will coordinate across sales, inventory, and warehouse teams, enter orders in the ERP, monitor stock, and keep customers updated on order status and potential delays.

Ideal candidates have a high school diploma and proficiency in Microsoft Office, with strong communication, problem-solving, and organizational skills.

Qualifications

• A high school diploma is required.
• Proficiency in Microsoft Office applications.
• Excellent communication and customer-service skills.

Responsibilities

• Receive and review customer orders for accuracy and completeness.
• Enter orders into ERP system.
• Coordinate with sales and inventory teams to confirm order details.
• Check inventory levels to confirm product availability.
• Work with inventory or warehouse teams to allocate products to specific orders.
• Coordinate with shipping team to ensure orders are shipped properly meeting delivery deadlines.
• Act as point of contact between customers, inside sales team, and warehouse staff.
• Provide updates to customers and inside sales team regarding order status, shipping, and potential delays.
• Handle customer inquiries or complaints about fulfillment issues.
• Identify and resolve issues with inventory shortages, delayed shipments, or correct orders.
• Coordinate replacement orders, returns, or refunds when necessary.
• Maintain accurate order details in the ERP system.
• Identify bottlenecks in the fulfillment process and suggest improvements.
• Collaborate with cross-functional teams to streamline workflows.

Skills

Communication & Customer Service

Problem-Solving

Time Management & Organization

Collaboration & Teamwork

Process Improvement Mindset

Education

High school diploma

Tools

Microsoft Office

Job description

About Us

Engineered Specialty Products (ESP) has been a leader in quality pressure and temperature instruments for over 25 years. Our primary product brands include Precision Instrument Co. (PIC) and Baumer Process Instrumentation, offering a one-stop, tailor-made solution for the pressure and temperature industry.

About Us

Engineered Specialty Products (ESP) has been a leader in quality pressure and temperature instruments for over 25 years. Our primary product brands include Precision Instrument Co. (PIC) and Baumer Process Instrumentation, offering a one-stop, tailor-made solution for the pressure and temperature industry.

Visit our Website: espgauges.com

Responsibilities & Qualifications

The Order Support Associate ensures the accurate and timely processing of customer orders by coordinating across sales, inventory, and warehouse teams. This role is responsible for reviewing orders for accuracy, entering them into the ERP system, checking inventory levels, and managing product allocation. They serve as the key point of contact between customers, sales, and logistics teams, providing updates on order status, addressing fulfillment issues, and resolving delays or inventory shortages. Additionally, they work to improve efficiency in the fulfillment process by identifying bottlenecks and collaborating with cross-functional teams to enhance workflows.

Core Job Duties

• Receive and review customer orders for accuracy and completeness


• Enter orders into ERP system


• Coordinate with sales and inventory teams to confirm order details


• Check inventory levels to confirm product availability


• Work with inventory or warehouse teams to allocate products to specific orders


• Coordinate with shipping team to ensuring orders are shipped properly meeting delivery deadlines


• Act as point of contact between customers, inside sales team, and warehouse staff


• Provide updates to customers and inside sales team regarding order status, shipping, and potential delays


• Handle customer inquiries or complaints about fulfillment issues


• Identify and resolve issues with inventory shortages, delayed shipments, or correct orders


• Coordinate replacement orders, returns, or refunds when necessary


• Maintain accurate order details in the ERP system


• Identify bottlenecks in the fulfillment process and suggest improvements


• Collaborate with cross-functional teams to streamline workflows

Exemplifies our Company Values in “the How” Business is Done Every Day:

• Energy - Passion to take action now; Do what we say we are going to do; Positive team contribution every day


• Service - Strive to always build and take care of customer relations; Always serving our employees; Creating an environment of learning and open communication


• People - Always treat each other with integrity and honesty; Loyalty to our employees; Empowering people to get the job done


• Heals Builds a Strong Culture through Applying Servant Leadership Principles:
  
  
  
  • Be authentic, be vulnerable, be accepting, be present, be useful
  
  
  • Be committed to creating a work environment that people can do their best and find meaning
  
  
  • Deals with negative issues immediately and head on
  
  
  • Seeks a formal evaluation of their job skills from their direct supervisor
  
  
  
  

To perform this job successfully, an individual must be able to accomplish each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Education & Experience

Education, Licenses/Certifications and Work Experience

• A high school diploma


• Proficiency in Microsoft Office

Preferred Skills Job Skills, Knowledge, And Abilities

• Communication & Customer Service – Ability to effectively communicate with customers, sales teams, and warehouse staff to resolve order issues.


• Problem-Solving – Capability to identify and resolve fulfillment issues, such as inventory shortages or shipment delays.


• Time Management & Organization – Ability to manage multiple orders, deadlines, and priorities efficiently.


• Collaboration & Teamwork – Experience working with cross-functional teams, including sales, warehouse, and shipping teams.


• Process Improvement Mindset – Ability to identify inefficiencies in the fulfillment process and suggest enhancements.

Working Conditions

Work is performed in an office environment with a substantial amount of contact with employees and customers.

Travel Requirements

There are no specific travel requirements.

Physical requirements

Majority of the time is spent sitting. Moderate amount of time spent standing and walking. Requires manual dexterity, normal vision, speaking, and hearing abilities.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Why Build a Career with Us?

Everyone’s an Owner of the Company Because every team member contributes to Flow Control Group’s success, employees share in that success through a broad-based ownership program available across our portfolio companies.

Competitive Benefits Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

The Climb Financial Program Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long-term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, and opportunities to build long-term wealth through employee ownership.

Training & Development FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.

Career Growth Opportunities With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross-functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.