Senior Sales Manager - Hotel Sales - Maryland
Live! Casino & Hotel Maryland
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Benefits offered by this job
Job summary
Live! Hotel Maryland is seeking a Senior Sales Manager to drive revenue through high-value client relationships and new group business across the Mid-Atlantic region.
You will lead initiatives, craft tailored proposals, and guide clients through the booking process while upholding AAA Four‑Diamond standards. The role requires strategic outreach, polished communication, and a focus on delivering exceptional service across the guest journey.
Qualifications
- Four-year college degree or equivalent education/experience.
- Minimum of five years of hotel group/conference sales experience.
- Exceptional prospecting and negotiation skills.
- Experience with Mid-Atlantic region preferred.
- Direct experience with Group segments: Corporate, Association, SMERF, Catering Events.
- Must obtain and maintain gaming license in Maryland.
Responsibilities
- Develop and maintain an account base to meet revenue goals through proactive sales and prompt responses to client inquiries.
- Assist the Director of Sales in implementing a sales action plan for designated market segments, including prospecting, site tours, trade shows, and related trips.
- Execute sales calls, trade shows, and sales trips; travel will be required.
- Maintain accurate, legible records and files to ensure quality service and repeat business.
- This position is an Independent Contributor who will work closely with the Director of Sales as an additional resource for guidance.
- Participate in trade shows and professional organizations to maintain high visibility and achieve revenue goals.
- Perform special projects and other responsibilities as assigned; participate in task forces as requested.
- Other duties as assigned
Skills
Education
Tools
Job description
Senior Sales Manager plays a vital role in driving the continued success of Live! Hotel by developing high‑value client relationships and securing new group business that fuels revenue growth. As a leader within our sales team, you bring strategic insight, strong business development capabilities, and a passion for delivering exceptional service at every stage of the guest journey. Your ability to identify new opportunities, craft tailored proposals, and guide clients through the booking process ensures we maximize every revenue opportunity while maintaining the luxury standards that define our AAA Four‑Diamond property. Through proactive outreach, polished communication, and a commitment to excellence, you help position Live! Hotel as the premier destination for meetings, conferences, and group travel in the Mid‑Atlantic region.
USD $57,682.00/Yr.
USD $79,561.00/Yr.
Senior Sales Manager plays a vital role in driving the continued success of Live! Hotel by developing high‑value client relationships and securing new group business that fuels revenue growth. As a leader within our sales team, you bring strategic insight, strong business development capabilities, and a passion for delivering exceptional service at every stage of the guest journey. Your ability to identify new opportunities, craft tailored proposals, and guide clients through the booking process ensures we maximize every revenue opportunity while maintaining the luxury standards that define our AAA Four‑Diamond property. Through proactive outreach, polished communication, and a commitment to excellence, you help position Live! Hotel as the premier destination for meetings, conferences, and group travel in the Mid‑Atlantic region.
- Develop and maintain an account base, as designated by Sales Leadership, to achieve revenue goals through proactive sales, prompt response to all inquiries and correspondence from clients, prospects, and lead referrals and follow-up on assigned sales leads
- Assisting the Director of Sales in implementing a sales action plan for the development of the designated market segments with or without food and beverage which includes Prospecting calls, outside sales calls, performing site tours, related sales trips, trade show planning, and participation and entertainment.
- Execute sales calls, trade shows, and sales trips as designated. Driving and travel will be required.
- Maintain accurate, legible records and files to ensure quality service and ensure repeat business
- This position is an Independent Contributor who will work closely with the Director of Sales and act as an additional resource for the Sales Managers for guidance and brainstorming.
- Participate in trade shows and community and professional organizations to maintain high visibility and the achievement of sales and revenue goals.
- Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested
- Other duties as assigned
- Proven business development success
- Strong sales, negotiation, and closing skills
- Tenacity and curiosity
- Excellent cold calling & prospecting skills
- Excellent time management, self-motivation
- Relationship building/networking skills
- Excellent communication, presentation, guest relations, and organizational skills
- Exemplary customer service skills
- A drive for results
- A four-year college degree or equivalent education/experience.
- Minimum of five years of hotel group/conference sales experience.
- Requirements:
- Exceptional prospecting and negotiation skills
- Experience/account knowledge of the Mid-Atlantic Region preferred.
- Direct experience with all or some of the following hotel segments is required: Group: Corporate, Association, SMERF, Catering Events
- Knowledge of Delphi FDC preferred
- Professional written correspondence skills
- Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.
- Must be able to obtain and maintain an appropriate gaming license as mandated by the Maryland Lottery & Gaming Control Agency.
- Lifting up to 20 lbs.
- Pushing/Pull 20 lbs.
- Carry up to 20 lbs.
- Infrequent Bending/kneeling
- Frequent Walking
- Frequent Standing
- Frequent Sitting
- Climbing steps
- 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
- To be part of an exciting experience unlike any other in the market.
- To be given the power and responsibility to put service and community first.
- To come together as a strong team, while valuing and celebrating our diversity.
- To be given the tools, resources, and opportunity to grow in their career.
- To work hard and have fun.
- Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
- Exposed to alcohol, cigarette, and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
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