Group Sales Manager - Hotel Sales - Maryland

Live! Casino & Hotel; Hanover (MD); On-site; USD 51,000 - 71,000; Full time

Benefits offered by this job

Health benefits

On-site Wellness center

Career growth opportunities

Bonuses & Incentives

Free parking

Employee discounts

Job summary

Live! Casino & Hotel seeks a Group Sales Manager to generate new business, nurture key client relationships, and drive revenue across market segments. You will develop tailored proposals, negotiate contracts, and coordinate with internal partners to maximize profitability and occupancy.

The role requires managing an account base, representing the property at industry events, and delivering results with high standards of service and professionalism.

Qualifications

• Four year college degree or equivalent education/experience.
• Minimum of two years of hotel group sales experience.
• Experience/account knowledge of the Mid-Atlantic Region preferred.
• Direct experience with Group: Corporate, Association, SMERF, Catering Events.
• Knowledge of Delphi FDC preferred.

Responsibilities

• Develop and maintain an account base to achieve revenue goals through proactive sales.
• Prompt response to inquiries from clients, prospects and referrals.
• Follow up on sales leads assigned by leadership.
• Implement a sales action plan for designated market segments, including site tours and trade shows.
• Provide weekly and monthly reports of sales calls and marketing actions.

Skills

Time management

Prospecting

Negotiation

Networking

Communication

Written communication

Drive for results

Customer service

Education

Bachelor's degree or equivalent

Tools

Delphi FDC

Job description

Min Compensation

USD $51,273.00/Yr.

Max Compensation

USD $70,721.00/Yr.

Overview

Why We Need your Talents:

The Group Sales Manager is responsible for generating new business, cultivating key client relationships, and driving revenue across designated market segments to support the overall sales strategy of Live! Casino & Hotel. This role plays a critical part in identifying opportunities, developing tailored proposals, and negotiating contracts that maximize profitability while maintaining the highest standards of service and professionalism. Your ability to proactively manage an account base, represent the property at industry events, and collaborate with internal partners directly contributes to occupancy growth, event success, and long‑term client partnerships. By executing strategic sales initiatives and delivering results, you help strengthen the property’s market presence and ensure continued competitive success.

Compensation:$50-70K – With Sales Bonus (Depending on experience)

Responsibilities

Where You'll Make an Impact:

• Develop and maintain an account base to achieve revenue goals through proactive sales.
• Prompt response to all inquiries and correspondence from clients, prospects and lead referrals.
• Follow up on sales leads assigned by leadership.
• Responsible for implementing a sales action plan for the development of designated market segments (with or without food and beverage) which include:
  • Prospecting outside sales calls.
  • Performing site tours.
  • Execute trade shows and sales trips as designated.
• Provide weekly and monthly reports of sales calls and marketing actions as requested by Sales Leadership.
• Step in for Sales Leadership as required in their absence.
• No. of employees supervised:No formal supervisory responsibility.

Skills to Help You Succeed:

• Excellent time management and self-motivation.
• Exceptional client prospecting, negotiation and closing skills.
• Relationship building and networking skills.
• Excellent communication, presentation, guest relations and organizational skills
• Exemplary customer service skills
• A drive for results as well as a history of delivering.
• Professional written correspondence skills.

Qualifications

Must-Haves:

• Four year college degree or equivalent education/experience.
• Minimum of two years of hotel group sales experience.
• Experience/account knowledge of the Mid-Atlantic Region preferred.
• Direct experience with all or some of the following hotel segments is required:
  • Group: Corporate, Association, SMERF, Catering Events
• Knowledge of Delphi FDC preferred.

Physical Requirements:

• Lifting, pushing and carrying up to 20lbs.
• Infrequent bending/kneeling
• Frequent walking, standing and sitting.
• Climbing steps
• Travel required:Frequent for outside sales calls.

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.