Senior Sales Manager - Audio Visual, Event Technology

pinnaclelive; Dana Point (CA); On-site; USD 74,000 - 95,000; Full time

Benefits offered by this job

Performance-based incentives

Paid time off

401(k) with match

Health, vision, dental insurance

Job summary

Pinnacle Live, a premium in-house AV partner, seeks a Senior Sales Manager to drive hotel sales efforts, generate scopes of work, and close contracts for large-scale productions. You will own leads through the Catalyst Sales Process and collaborate across internal teams to ensure seamless event delivery.

The role emphasizes relationship-building, strategic account management, and delivering top-tier customer experiences from pre-sale through post-event follow-up.

Qualifications

• Bachelor’s degree in business or related field.
• Minimum of three years in a customer service facing role.
• Minimum of two years in a hospitality sales leadership role.

Responsibilities

• Serve as a sales subject matter expert for the hotel sales team.
• Generate and revise scope of work, quotes, proposals, and contracts for hotel leads.
• Follow the Catalyst Sales Process including prequalification, quotes, contracts and negotiations.
• Demonstrate knowledge of Pinnacle Live’s products and technologies.
• Provide leads with layouts, renderings and visuals when needed.
• Enter client information into CRM and drive a team funnel and activity reporting.
• Communicate with the In-Venue Sales team and National Director of Venue Sales.
• Build strong relationships and effective communication within teams.
• Represent Pinnacle Live during site visits and pre-con meetings.
• Deliver Gold Standard customer experiences throughout the sales cycle and events.

Skills

Communication

Project management

Time management

Sales strategy

Relationship building

CRM proficiency

Education

Bachelor’s degree in business

Tools

CRM platforms

Job description

Senior Sales Manager

$73,872 - 95,000 +incentives

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary

The Senior Sales Manager plays a critical role within the In-Venue Sales organization as they will be responsible for driving the sales efforts of their assigned hotel. This position will act as front-line sales for the hotel sales team, responsible for generating all Scope of Work (SOW) and Contracts for their leads. Through our Catalyst Sales Process, the Sales Manager will be tasked to move leads through their respective sales funnel; focusing on connection, prequalification, solutions, and more. In addition, this Senior role will focus on large scale production sales efforts for their designated property.

Essential Functions

• Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
• Responsible for generating and revising scope of work, quotes, proposals, & contracts based on the needs of hotel leads requiring AV products and services.
• Follow the Catalyst Sales Process as directed by the National Director of Venue Sales and/or Venue Director of Sales, including the prequalification of leads, quote generation, timely contract confirmations, pricing and service negotiations, follow-up, and more.
• Responsible for having a deep knowledge of Pinnacle Live’s products and offerings while displaying a passion for learning and understanding new technologies.
• Provide hotel leads with necessary resources, i.e., layouts, renderings and visuals, product suggestions, etc.
• Responsible for entering all pertinent client information into Pinnacle Live’s CRM platform and developing and driving an individual sales strategy that includes individual and team funnel and sales activity reporting.
• Communicate & collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales.
• Focus on building outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams.
• Represent Pinnacle Live and hotel during site visits, planning meetings, and pre-convention and debrief meetings.
• Deliver “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up.
• Manage accurate and timely billing of events and clients.
• Perform other duties as assigned.

Education & Experience

• Bachelor’s degree in business or related field
• Minimum of three (3) years of experience in a customer service facing role
• Minimum of two (2) years of experience in a hospitality sales leadership role
• Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and progress
• Production and Staging experience are preferred
• Scenic and Décor experience is preferred
• Rigging, Electrical, and Exhibit experience is preferred

Required Skills & Knowledge

• Highly skilled communicator; exceptional interpersonal and relationship-building skills
• Highly skilled at project management; proven success working in a fast-paced environment
• Problem solver mindset: ability to remove obstacles for clients through strong organizational skills
• Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients
• Very strong time management skills with the ability to work on multiple projects at a time effectively
• Strong business communication, presentation, and writing skills with a heavy focus on managing multiple communication platforms effectively
• Exceptional relationship builder, internally and externally

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Performance based incentive plans on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.